• 25 Aug, 2023

Do you want to claim a warranty from Napoleon/Lynx? This article will guide you to claim in just three easy steps.

3 Simple Steps for Napoleon/Lynx Warranty Claim:

Step 1:

  • Napoleon/Lynx stands by all their products and quality. But in the event of any unfortunate occurrence of defects in workmanship, they offer a warranty for all the products for a specific time period.

  • If you have any defects in your product, you can claim the warranty from the company. You have two options to initiate the process.

  • The first option is registering your warranty on their site. To complete the registration, you have to provide the unit’s owner name, company name, address, phone number, model number, serial number, voltage, phase, date of purchase, installation date, and location of purchase.

Step 2:

  • After entering all the details accurately and submitting the form, an expert will reach out to you to guide you through the subsequent steps of the claiming process.

  • It is important to note that each registration is limited to a single operator. If you have another product requiring warranty registration, kindly go with a new registration.

  • Another option is to contact the Napoleon/Lynx store from which you purchased the product. Keep the serial number and purchase details handy to facilitate the evaluation and processing of the warranty claim process.

Step 3:

  • The company has dedicated a separate page that provides you with the contact numbers of their representatives to reach out to them. Simply hover the mouse over your location to find the customer support number.

  • Also, you can drop your queries in the general inquiry section (you can find them just below on the same page backlined above) and you will be assisted by their representative promptly.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+1 800 233-3599

Mon. - Fri: 8:00 AM - 5:00 PM ET

Contact Address

AZ 85043

What is covered under the Napoleon/Lynx Warranty?

Napoleon/Lynx’s warranty policy provides protection against material or workmanship defects for a duration of two years from the installation date, or three years from the purchase date, whichever occurs earlier. They have the option to repair or replace any defective parts (including the motor) or the whole unit within this timeframe for free at the manufacturer’s option. However, the manufacturer will not be responsible for transportation and/or field service charges associated with repairs and replacements.

  • 2-Year Warranty– From the Installation Date.

  • 3-Years Warranty - From the purchase date.

  • Free Repairs or Replacements.

What is NOT covered under the Napoleon/Lynx Warranty?

The warranty policy of Napoleon/Lynx is applicable only to the original registrant. The warranty cannot be transferred to any other party under any circumstances. The company holds strict restrictions on the warranty products that indicate an improper installation or maintenance that doesn’t go in line with the given instructions. Please note that the company doesn’t warrant the shipping or field service charges associated with the repair or replacements.

About Napoleon/Lynx

Napoleon/Lynx is a well-known Canadian manufacturer or distributor of garage doors and its components. Be it a commercial or residential garage door, their products never fail to exhibit excellence. They are known for their wide selection of products that can accommodate each customer’s needs and requirements. Initially opened in 1963 in Canada, the company soon craved their way to the US market with their unwavering endeavours. Now, the company distributes their products in over 40 countries and continues to grow by constantly offering quality service.

Products of Napoleon/Lynx

Lx720 Lynx 3-Button Radio Control Ceiling Pull Switch Fraba Fr1002 Photo-Eyes (Outdoor Use) Lx650 Photo-Eyes

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Napoleon/Lynx logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Napoleon/Lynx.