Napoleon/Lynx stands by all their products and quality. But in the event of any unfortunate occurrence of defects in workmanship, they offer a warranty for all the products for a specific time period.
If you have any defects in your product, you can claim the warranty from the company. You have two options to initiate the process.
The seller requests you to register the warranty on their site. To complete the registration, you have to provide the unit’s owner's name, company name, address, phone number, model number, serial number, voltage, phase, date of purchase, installation date, and location of purchase.
After entering all the details accurately and submitting the form, an expert will reach out to you to guide you through the subsequent steps of the claiming process.
It is important to note that each registration is limited to a single operator. If you have another product requiring warranty registration, kindly go with a new registration.
Another option is to contact the Napoleon/Lynx store from which you purchased the product. Keep the serial number and purchase details handy to facilitate the evaluation and processing of the warranty claim process.
The company has dedicated a separate page that provides you with the contact numbers of their representatives to reach out to them. Simply hover the mouse over your location to find the customer support number.
Also, you can drop your queries in the general inquiry section (you can find them just below on the same page backlined above) and you will be assisted by their representative promptly.
During the warranty process, Napoleon/Lynx may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
101 North 57th Avenue,
Phoenix, AZ-85043,
USA.
If you have trouble contacting Napoleon/Lynx, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Napoleon/Lynx's warranty policy safeguards against material or workmanship defects for either two years from the installation date or three years from the purchase date, whichever comes first. Within this period, they have the discretion to repair or replace any defective parts, including the motor, or the entire unit, free of charge, as determined by the manufacturer.
2 or 3-year limited warranty
The warranty is non-transferable under any circumstances. The company imposes strict limitations on warranty products that show signs of improper installation or maintenance not in accordance with provided instructions. It's important to note that the company does not cover shipping or field service charges related to repairs or replacements. However, transportation and/or field service charges related to repairs and replacements will not be covered by the manufacturer.
NAPOLEON/LYNX is a global leader in manufacturing, distributing, and marketing garage doors and garage door components. Founded in 1963 and privately owned for over 25 years, the company originated in Montreal, Canada, producing garage door springs and hardware from a modest factory. Recognizing the growing demands of the Canadian door market, they expanded their product range to offer customers a broader selection. With manufacturing facilities spanning more than 500,000 sq. ft. and distributors in over 40 countries, they uphold their tradition of industry leadership by diligently meeting customer needs and working tirelessly to maintain their position at the forefront of the market.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Napoleon/Lynx logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Napoleon/Lynx.