3 Simple Steps for IKEA Warranty Claim

Step 1:

• To request a replacement for your defective IKEA product, initiate a return claim by providing the specific part number you wish to replace.

• To find this number, visit the IKEA homepage, search for your product, go to "Product Details," and open the "Assembly & Documents" section in the sidebar, where the assembly document lists the part number.

• IKEA’s return policy allows you to return new, unopened items within 365 days and opened items within 180 days with proof of purchase for a full refund, and its warranty covers defective products for repair or replacement according to the warranty terms.

Step 2:

• Contact customer support directly for a more efficient resolution of your issue, as specific IKEA products are protected by a limited warranty.

• Once your product claim is processed, the service provider assigned for this purpose will assess the product and determine, based on their sole judgment, whether it falls within the scope of this limited warranty.

• If the evaluation deems the product eligible, the designated service company will proceed to rectify the identified defect.

• Your sole option under the limited warranty involves the repair of the product as detailed in the terms policy.

Step 3:

• Throughout the duration of the limited warranty, expenses related to rectifying the fault, including repairs, replacement parts, labor, and travel costs, are covered if the product can be repaired without additional costs.

• To initiate an IKEA warranty claim, you need to provide proof of purchase (receipt or order confirmation) and undergo an inspection process.

• Once your claim is processed, IKEA’s service team will inspect the product and determine if it qualifies under warranty, with the final decision made according to IKEA’s warranty terms and procedures. 

IKEA Warranty Period:

• IKEA offers a 3-year warranty for selected shower heads, hand showers, and related accessories

• IKEA appliances come with a 5-year warranty

• IKEA provides a 10-year warranty for the BEKANT series, mattresses, and kitchen faucets

• IKEA 25-year warranty applies to the SEKTION kitchen system

Real Experiences with IKEA Warranty Claims:

Typical Processing Time: Based on real customer experience, IKEA warranty claim process usually takes around 7 - 14 business days from claim initiation.

Reason for Common Delays: Missing proof of purchase, order confirmation, or product details, such as the part number, can delay your IKEA return or warranty claim.

Helpful Tip to make the claim easier: Preparing your claim in advance and following IKEA’s guidelines can make the process faster and smoother.

Required Documents for Your IKEA Warranty Claims:

• Purchase Confirmation

• Image showing Defects