3 Simple Steps for Ray-Ban Warranty Claim

Step 1:

• If you opt for a replacement, kindly complete the form and provide the model code of your product.

• Once you've entered the model code, you'll be able to proceed with getting the replacement.

• The Model Code can be found on the temple of your glasses, directly after the letters RB. This code comprises four digits and should be without spaces.
  

Step 2:

• The Ray Ban warranty can be claimed based on the location of purchase. Customers who made an online purchase can file a Ray-Ban warranty claim through the provided link or with the help of the customer support team.
  

• If you made your purchase in a physical store, kindly reach out to the retailer from whom you bought the product at any point within 24 months from the date of purchase.

• As part of the warranty assessment, proof of purchase will be required. Depending on the nature of the issue, the retailer will proceed to replace or repair the frame or the defective part.
  

Step 3:

• Customers are granted a 45-day window for returning their items. However, customized (REMIX) orders are ineligible for returns. Additionally, prescription products can be returned to all stores.

• According to Colorado law, the retail delivery fee charged at checkout for orders shipped to Colorado is non-refundable if a return is initiated. 

• You'll be notified via email once they process the refund for the item(s). Typically, refunds are processed within 15 business days from the date of receipt.
  

Ray-Ban Warranty Period:

• 2-year limited warranty on Luxxotica products