If you opt for a replacement, kindly complete the form and provide the model code of your product. Once you've entered the model code, you'll be able to proceed with getting the replacement.
The Model Code can be found on the temple of your glasses, directly after the letters RB. This code comprises four digits (sometimes with an additional 1 or 2 characters) and should be without spaces.
If you made your purchase in a physical store, kindly reach out to the retailer from whom you bought the product at any point within 24 months from the date of purchase.
As part of the warranty assessment, proof of purchase will be required. Depending on the nature of the issue, the retailer will proceed to directly replace or repair the frame or the corresponding defective part.
Customers are granted a 45-day window for returning their items. However, customized (REMIX) orders are ineligible for returns. Additionally, prescription products can be returned to all stores.
According to Colorado law, the retail delivery fee charged at checkout for orders shipped to Colorado is non-refundable if a return is initiated. You'll be notified via email once they process the refund for the item(s). Typically, refunds are processed within 15 business days from the date of receipt.
During the warranty process, Ray-Ban may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
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USA.
If you have trouble contacting Ray-Ban, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The Ray-Ban warranty generally encompasses manufacturing defects and material faults for a restricted duration following the purchase. Ray-Ban assures that the product will when used normally and as intended, operate in line with the technical specifications or accompanying product documentation (referred to as the "Warranted Functionality") throughout the Limited Warranty Period. This warranty requires proof of purchase that clearly indicates the purchase date to be valid.
2-year limited warranty on Luxxotica products
The warranty excludes coverage for: scratches on sun lenses; damages resulting from accidents, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear, as well as any issues associated with prescription lenses.
Ray-Ban is a renowned eyewear brand that has been around since 1937, when it was founded by the American eyewear company Bausch and Lomb. It is renowned for its aviator eyewear and wayfarer eyewear designs, which have consistently pushed the limits of fashion and practicality. Celebrities, fashion icons, and everyday consumers alike are drawn to Ray-Ban's signature lenses, which are renowned for their high-quality construction and UV protection, as well as their clarity. With a long and storied history and a strong cultural presence, Ray-Ban continues to be a symbol of coolness, making it the go-to choice for those looking to project confidence and sophistication through eyewear.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ray-Ban logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ray-Ban.