If you opt for a replacement, kindly complete the form and provide the model code of your product. Once you've entered the model code, you'll be able to proceed with getting the replacement.
The Model Code can be found on the temple of your glasses, directly after the letters RB. This code comprises four digits (sometimes with an additional 1 or 2 characters) and should be without spaces.
The Ray Ban warranty can be claimed based on the location of purchase. Customers who made an online purchase can file a Ray-Ban warranty claim through the provided link or with the help of the customer support team below.
If you made your purchase in a physical store, kindly reach out to the retailer from whom you bought the product at any point within 24 months from the date of purchase.
As part of the warranty assessment, proof of purchase will be required. Depending on the nature of the issue, the retailer will proceed to directly replace or repair the frame or the corresponding defective part.
Customers are granted a 45-day window for returning their items. However, customized (REMIX) orders are ineligible for returns. Additionally, prescription products can be returned to all stores.
According to Colorado law, the retail delivery fee charged at checkout for orders shipped to Colorado is non-refundable if a return is initiated. You'll be notified via email once they process the refund for the item(s). Typically, refunds are processed within 15 business days from the date of receipt.
2-year limited warranty on Luxxotica products
12 Harbor Park Dr,
Port Washington, NY-11050,
USA.
The Ray-Ban warranty generally encompasses manufacturing defects and material faults for a restricted duration following the purchase. Ray-Ban assures that the product will when used normally and as intended, operate in line with the technical specifications or accompanying product documentation (referred to as the "Warranted Functionality") throughout the Limited Warranty Period. This warranty requires proof of purchase that clearly indicates the purchase date to be valid.
The warranty excludes coverage for: scratches on sun lenses; damages resulting from accidents, abuse, neglect, shock, improper use or storage of the product; unauthorized modifications or repairs; normal wear and tear, as well as any issues associated with prescription lenses.
Our claim assistance covers all Ray-Ban products, including:
| Product name |
|---|
| Wayfarer Way Optics |
| Bain Bridge Optics |
| Alice Optics |
| Wayfarer Oval Optics |
| Eagle Eye Optics |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ray-Ban logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ray-Ban.