The support page provides details about repair pricing, protection plans, repair services, troubleshooting, and user manuals (such as OxygenOS). Any questions you have related to shopping will be answered.
This limited warranty holds validity and can be enforced exclusively within the country or region where the original purchase was made. To access the warranty service, you will need to complete an RMA form that outlines the issue with your device. Additionally, you must furnish your original proof of purchase (specifically, the invoice), along with the Product's model and serial number. It's also essential to provide photographic evidence showcasing any defects present in the Product.
You must first fill out and submit an RMA (Return Merchandise Authorization) form that outlines the problem with your product to initiate the return process. Additionally, you will be asked to provide the original proof of purchase for verification.
To qualify for a refund or replacement, it's essential to reach out to customer support within a 15-day period from the date of delivery. Your RMA form should provide comprehensive information, describing any defects, damages, significant deviations from the product description, or any other reasons for dissatisfaction or unsuitability.
The compensation will be issued through the identical payment method initially utilized for the original purchase on this website. To repair your product visit their Repair Support website.
Seeking a more personalized support experience? Don't hesitate to contact them by phone, send an email, or initiate a chat with their team to receive additional assistance. They will respond to your request within 48 hours of receiving it, whether you contact them via email.
Feel free to delve into their video tutorial series to uncover extensive camera insights, concealed software functionalities, and a host of other valuable content.
During the warranty process, OnePlus may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
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If you have trouble contacting OnePlus, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
OnePlus products purchased on OnePlus.com or through OnePlus's authorized sales channels are covered by a limited warranty, Starting from the delivery date and lasting for a period of twelve (12) months. This warranty is valid only within the original country or region of purchase. It's important to note that after-sales assistance, including repairs, replacements, or returns, is provided exclusively in official sales regions, which correspond to the regions where they make shipments. This limited warranty grants you specific legal rights, and additional rights may be applicable depending on your jurisdiction. They guarantee that, throughout the warranty period, the product(s) you purchase from this website will be free from defects in materials and workmanship. Please be aware that this warranty is comprehensive and replaces all other warranties, whether oral, written, statutory, express, or implied. This limited warranty applies exclusively to the initial purchaser of the products.
1-year limited warranty
The OnePlus Warranty excludes coverage, whether in part or in full, for any associated software, services, consumable items like batteries, or accessories, even if they are packaged or sold together with the Product. Repair or replacement of a warranted Product does not extend the warranty period. The warranty does not cover defects or damage resulting from ordinary wear and tear, accidents, misuse (including failure to follow Product documentation), abnormal use, disassembly, improper testing, maintenance, installation, modification, adjustment, repair, or servicing not performed by OnePlus or an authorized OnePlus partner. It also does not cover external causes such as theft, liquid damage, exposure to sharp objects, excessive force, electrical anomalies, extreme thermal conditions, moisture, dampness, sand, dirt, or other weather/environmental conditions due to improper storage. Using the Product with accessories, devices, peripheral equipment, systems, software, or other items not provided or approved by OnePlus, as well as issues related to cellular signal reception or transmission, viruses, or software problems introduced into the Product, are not covered. Additionally, the warranty excludes coverage for scratches, dents, and cosmetic damage unless caused by OnePlus. The warranty does not apply to devices with removed, defaced, damaged, altered, or illegible serial numbers or International Mobile Equipment Identity (IMEI) numbers. It also does not cover products that were not purchased from OnePlus.com or authorized sales channels. Please note that this limited warranty does not guarantee uninterrupted or error-free use of the Product.
OnePlus Technology (Shenzhen) Co., Ltd, which operates under the brand name OnePlus, is a Chinese consumer electronics manufacturer with its headquarters located in Shenzhen, Guangdong, China. It operates as a subsidiary of Oppo. OnePlus offers two distinct lines of smartphones: the flagship "OnePlus" series and the more budget-friendly Nord series. Both product lines come equipped with an Android-based operating system, which is recognized as either OxygenOS or ColorOS. Additionally, OnePlus has introduced smartphones that fall outside these two primary series, including the OnePlus Ace and the OnePlus 10R. As of the year 2023, OnePlus has produced a total of 17 models in its flagship line and has released 5 models in its Nord series.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of OnePlus logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of OnePlus.