Step 1:

  • As there is no registration process to claim a warranty for the OnePlus, contacting customer support will make your way easy. You can contact them for green line issues and software upgrades.

  • This limited warranty holds validity and can be enforced exclusively within the country or region where the original purchase was made.

  • To access the warranty service, you will need to complete an RMA form that outlines the issue with your device.

  • Additionally, you must furnish your original proof of purchase (specifically, the invoice), along with the Product's model and serial number.

  • It's also essential to provide photographic evidence showcasing any defects present in the Product.

Step 2:

  • You must first fill out and submit an RMA (Return Merchandise Authorization) form that outlines the problem with your product to initiate the return process. 

  • To qualify for a refund or replacement, it's essential to reach out to customer support within a 15-day period from the date of delivery.

  • Your RMA form should provide comprehensive information, describing any defects, damages, significant deviations from the product description, or any other reasons for dissatisfaction or unsuitability.

  • The compensation will be issued through the identical payment method initially utilized for the original purchase on this website. To repair your product visit their Repair Support website.

Step 3:

  • Seeking a more personalized support experience? Don't hesitate to contact them by phone, send an email, or initiate a chat with their team to receive additional assistance. 

  • They will respond to your request within 48 hours of receiving it, whether you contact them via email. 

  • Feel free to delve into their video tutorial series to uncover extensive camera insights, concealed software functionalities, and a host of other valuable content.

OnePlus Warranty Period:

  • 1-year limited warranty

OnePlus Contact Information:

Phone Number

+1-833-777-3633

Mon-Fri: 9am - 9pm, Sat & Sun: 10am - 8pm ( EST)

Contact Address

5000 Riverside Dr #300,
Irving, TX-75039,
USA.

Chat or Submit a Claim

If you are having trouble contacting OnePlus, submit a claim here.

What is covered under the OnePlus Warranty?

OnePlus warranty includes:

  • Products purchased on OnePlus.com or through authorized sales channels
  • The original country or region of purchase
  • Defects in materials and workmanship
  • The original purchaser

What is NOT covered under the OnePlus Warranty?

OnePlus warranty excludes:

  • Consumable items like batteries, or accessories
  • Ordinary wear and tear
  • Unauthorized modification, repair, service
  • Removed, defaced, damaged, altered, or illegible serial numbers/IMEI numbers
  • Products not purchased from OnePlus.com or authorized sales channels

Products of OnePlus:

Our claim assistance covers all OnePlus products, including:

Product name
Power
Cables
Bundles
Gear
Cases
Wireless Chargers
Magnetic Keyboards
Sandstone Bumper Cases
Protective Cases
Adventure Backpacks

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of OnePlus logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of OnePlus.