3 Simple Steps for North Face Warranty Claim

Step 1:

• For details on how to file a North Face warranty claim, please visit the Warranty Form.

• Ensure that you complete all essential fields and attach a copy of the warranty return when submitting your claim.

• If you require service, please return the product directly to the company.

• When you send an item in for repairs, they will notify you via email once the warranty department receives it.

• This email may include information about the status or progress of your repair. Normal return time is 3-4 weeks, but it fluctuates during peak times.

• Prior to forwarding any items, please ensure that the product is thoroughly cleaned. 

Step 2:

• Additionally, you should mention the name of the store or website where the product was purchased and the purpose for the return. 

• They offer a return option for their customers, but it's essential to confer your order number, name, and zip code for the process. 

• You are allowed to return it even if you received it as a gift. Creating an account will make this process so uncomplicated.

• If you have any confusion about making a return to North Face, kindly read this article: North Face Return Policy.

Step 3:

• You can file a North Face warranty claim either by completing the warranty claim form or by reaching out to the customer support team.

• They deal with matters considering warranty, shipping and payment, services, XPLR passes, and product care. Although there is phone contact, you can chat with them at customer support.

• Their paramount objective is to promptly and efficiently resolve your issue or concern, placing it at the forefront of their priorities.

• If your buckle is either torn or missing, they would be delighted to provide you with a replacement. If your returned product cannot be restored, a merchandise credit will be provided, as replacement is not feasible in this scenario.
  

North Face Warranty Period:

• The North Face provides a 1-year warranty for most footwear and products, while offering a limited lifetime warranty for other branded items, excluding footwear and products from The North Face Renewed series