3 Simple Steps for MRCOOL Warranty Claim:

Step 1:

  • Selecting any one of the unit types in Warranty Registration, model number, and serial number are needed to initiate the registration process. Once you complete the process you can proceed.

  • Various warranty options are offered for a wide range of products, including labor warranty, universal warranty, limited lifetime warranty, easy pro limited warranty, and Geocool 1st and 2nd generation warranties.

Step 2:

  • You must choose the type of warranty you wish to request. Please note that all warranty periods commence on the date of the initial installation. This limited warranty is subject to the terms, conditions, limitations, and exclusions detailed on the right side.

  • The warranty has solitary legal rights, and you may possess additional rights that change depending on your state or province. To obtain warranty service or repairs, please get in touch with the installing contractor whose name is indicated on the equipment.

Step 3:

  • The customer support team is available to answer the question that you have Contact Form. You can get in touch with them for emergency technical issues and to keep up the records. It would be better if you provide your name, Email, subject, and comment your message to get you back.

  • Whether you wish to engage in a conversation or provide feedback, you can reach out to them via social media platforms like Facebook, Twitter, Instagram, and YouTube.

  • Claim Your
    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 6:30am - 10:30pm (CST)

Contact Address

48 Remington Way,
Hickory, Kentucky-42051,

What is covered under the MRCOOL Warranty?

MRCOOL offers a warranty for this product, covering failures resulting from material or craftsmanship defects when the product is used and maintained as intended. The warranty period initiates upon the original installation date. In cases where the installation date is uncertain, the warranty period begins 120 days from the product's manufacturing date. If the product malfunctions within the warranty period, a new or remanufactured part will be provided at no charge. To receive credit for defective parts, they should be returned to the distributor through an authorized service dealer. It's important to note that the express warranties provided should not be modified, expanded, or altered by any distributor, dealer, or other individuals.

  • Advantage warranty policy has a 2-year warranty for all parts, a 1-year warranty on the compressor warranty, and a 1-year warranty on the remote control unit

  • Limited Lifetime Warranty has a 7-year unit replacement [compressor] warranty and a 5-year parts warranty

  • GeoCool Limited Labor Warranty has a 10-year warranty on parts and a 5-year warranty on labor

What is NOT covered under the MRCOOL Warranty?

The warranty does not enclose expenses related to labor or other costs associated with diagnosing, repairing, removing, installing, shipping, servicing, or handling defective parts, replacement parts, or new units. It also excludes regular maintenance tasks as specified in the installation and servicing instructions or the Owner's Manual, such as filter cleaning or replacement and lubrication. Furthermore, the warranty does not apply to failures, damage, or repairs resulting from improper installation, misapplication, abuse, unauthorized alterations, or improper operation. It does not cover failures to start due to voltage issues, blown fuses, open circuit breakers, or damage caused by inadequate or interrupted electrical service. Incidents like floods, wind, fires, lightning, accidents, corrosive environments (such as rust), or other uncontrollable conditions are also not covered. Parts not provided or designated by the company, as well as damages resulting from their use, are excluded from the warranty. Additionally, products installed outside of the USA and Canada, as well as electricity or fuel costs (including increases in these costs for any reason, such as unusual use of supplemental electric heat), are not covered. The warranty also does not cover expenses for replacing, refilling, or disposing of refrigerant. Finally, it does not include compensation for special, indirect, or consequential property or commercial damages of any kind. This exclusion also applies specifically to Advantage Series Units.


MRCOOL offers cutting-edge heating and cooling solutions, including the exclusive DIY® HVAC systems currently on the market. These air conditioners are incredibly user-friendly and easy to install. MRCOOL even provides multiple DIY mini-splits with pre-charged line sets, allowing you to install them independently without the need for specialized training or equipment. The MRCOOL GeoCool air conditioning system is known for its nearly silent operation, user-friendly interface, and minimal components, ensuring durability and reliability. Furthermore, GeoCool geothermal air conditioning is environmentally friendly, producing no harmful carbon dioxide, carbon monoxide, or greenhouse gases.

Products of MRCOOL

DIY 4th Gen E Star DIY 4th Gen Multi-Zone DIY OuttaSight Olympus E Star Olympus Hyper Heat Olympus Multi-Zone Evaporator Coils Modular Blowers Air Handlers Water Dispensers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MRCOOL logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MRCOOL.