Selecting any one of the unit types in Warranty Registration, model number, and serial number are needed to initiate the registration process. Once you complete the process you can proceed.
Various warranty options are offered for a wide range of products, including labor warranty, universal warranty, limited lifetime warranty, easy pro limited warranty, and Geocool 1st and 2nd generation warranties.
You must choose the type of warranty you wish to request. Please note that all warranty periods commence on the date of the initial installation. This limited warranty is subject to the terms, conditions, limitations, and exclusions detailed on the right side.
The warranty has solitary legal rights, and you may possess additional rights that change depending on your state or province. To make MRCOOL warranty claim or repairs, please get in touch with the installing contractor whose name is indicated on the equipment.
The customer support team is available to answer the question that you have Contact Form. You can get in touch with them for emergency technical issues and to keep up the records. It would be better if you provide your name, Email, subject, and comment your message to get you back.
Whether you wish to engage in a conversation or provide feedback, you can reach out to them via social media platforms like Facebook, Twitter, Instagram, and YouTube.
MRCOOL Advantage warranty policy includes a 2-year warranty for all parts, a 1-year warranty on the compressor, and a 1-year warranty on the remote control unit
MRCOOL limited lifetime warranty offers a 7-year unit replacement warranty specifically for the compressor and a 5-year warranty for all other parts
For the GeoCool Limited Labor Warranty, MRCOOL provides a 10-year warranty on parts and a 5-year warranty on labor
48 Remington Way,
Hickory, Kentucky-42051,
USA.
If you are having trouble contacting MRCOOL, submit a claim here.
MRCOOL offers a warranty for this product, covering failures resulting from material or craftsmanship defects when the product is used and maintained as intended. The warranty period initiates upon the original installation date. In cases where the installation date is uncertain, the warranty period begins 120 days from the product's manufacturing date. If the product malfunctions within the warranty period, a new or remanufactured part will be provided at no charge. To receive credit for defective parts, they should be returned to the distributor through an authorized service dealer. It's important to note that the express warranties provided should not be modified, expanded, or altered by any distributor, dealer, or other individuals.
The warranty does not enclose expenses related to labor or other costs associated with diagnosing, repairing, removing, installing, shipping, servicing, or handling defective parts, replacement parts, or new units. It also excludes regular maintenance tasks as specified in the installation and servicing instructions or the Owner's Manual, such as filter cleaning or replacement and lubrication. Furthermore, the warranty does not apply to failures, damage, or repairs resulting from improper installation, misapplication, abuse, unauthorized alterations, or improper operation. It does not cover failures to start due to voltage issues, blown fuses, open circuit breakers, or damage caused by inadequate or interrupted electrical service. Incidents like floods, wind, fires, lightning, accidents, corrosive environments (such as rust), or other uncontrollable conditions are also not covered. Parts not provided or designated by the company, as well as damages resulting from their use, are excluded from the warranty. Additionally, products installed outside of the USA and Canada, as well as electricity or fuel costs (including increases in these costs for any reason, such as unusual use of supplemental electric heat), are not covered. The warranty also does not cover expenses for replacing, refilling, or disposing of refrigerant. Finally, it does not include compensation for special, indirect, or consequential property or commercial damages of any kind. This exclusion also applies specifically to Advantage Series Units.
Our claim assistance covers all MRCOOL products, including:
| Product name |
|---|
| Ductless Mini-Split |
| DIY 4th Gen E Star |
| DIY 4th Gen Multi-Zone |
| DIY OuttaSight |
| Olympus E Star |
| Olympus Hyper Heat |
| Olympus Multi-Zone |
| Central Split Systems |
| VersaPro |
| Central Ducted Hyper Heat |
| ProDirect Series |
| A/C Condensers |
| Heat Pump Condensers |
| Evaporator Coils |
| Modular Blowers |
| Air Handlers |
| Thermostats |
| Smart Thermostat |
| Smart Mini-Stat |
| MRCOOL Mini-Stat |
| Central Package Systems |
| Universal Package Heat Pump |
| Package Gas & Electric |
| Package A/C |
| Water Dispensers |
| MRBREEZE Bladeless Fan |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MRCOOL logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MRCOOL.