3 Simple Steps for Equator Advanced Appliances Warranty Claim:

Step 1:

  • Register your product in the warranty registration form. The form has the personal details of the customer, and product details such as serial number, brand, type, number, and color of the model.

  • Furthermore, you must select the dealer from whom you bought the product, provide the purchase date, and submit details regarding dryer use, as well as usage and installation.

Step 2:

  • As customer satisfaction is the first priority of Equator Advanced Appliances, they have provided you with the option to return the product within 30 days if there is any kind of damage to the product, and any damage you find should be reported to customer service.

  • All newly bought items from Equator Advanced Appliances should be returned within 24-48 hours of delivery in their original packaging. An amount of fifteen percent will be deducted for restocking fees and shipping charges.

Step 3:

  • Customer support maintains a single form for all categories, including sales, service, inquiry, and parts. Before contacting them, you will need to fill out the form.

  • Beneath the form, you will find a display of their global office locations from around the world.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 5pm(CST)

Contact Address

10222 Georgibelle Drive, Suite 200,
Houston, TX-77043,

What is covered under the Equator Advanced Appliances Warranty?

Equator Advanced Appliances commits to the consumer-owner to either repair or, at their discretion, replace any component of this product that demonstrates defects in workmanship or materials when used for normal personal, family, or household purposes in the USA and Canada. The warranty extends for a duration of one year from the original purchase date. For commercial use, the product is covered by a 90-day warranty. Within this timeframe, they will provide all necessary labor and parts to rectify such defects at no cost, provided that the appliance has been installed and operated in accordance with the instructions provided with the appliance. It is the responsibility of the consumer-owner to ensure ready access to the appliance for servicing.

  • 90-day warranty on products for commercial uses

  • 1-year warranty on products fro residential uses

What is NOT covered under the Equator Advanced Appliances Warranty?

Equator Advanced Appliances shall not, under any circumstances, be held responsible for incidental or consequential damages, or damages arising from external factors such as abuse, misuse, incorrect voltage, or acts of nature. This warranty does not encompass service calls unrelated to defects in workmanship or materials covered by this warranty. Therefore, any costs associated with diagnosing and repairing issues that do not pertain to defective workmanship or materials shall be the responsibility of the consumer-owner.

About Equator Advanced Appliances

Equator Advanced Appliances, founded in 1991 and headquartered in Houston, Texas, USA, has a core vision of designing household appliances that simplify and enhance daily chores, reducing labor, time, and energy. The company's mission is to offer top-quality, practical, and innovative appliances that save time, space, and energy, ultimately improving people's quality of life. Equator serves customers in various countries by introducing cutting-edge technologies. Notably, NASA has even sought Equator appliances for their manned missions to Mars. Equator has been a pioneer in introducing groundbreaking innovations such as the Super Combo Washer-Dryers, featuring both venting and condensing options, the revolutionary Convertible Refrigerator + Freezer, and the versatile 2 in 1 Cordless Sweeper + Mop. Furthermore, Equator holds the distinction of being the first company to receive the Energy Star designation for its environmentally friendly appliances.

Products of Equator Advanced Appliances

Refrigerators Retro Refrigerators Freezers Dishwashers Cooktops Combo Washer Dryers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Equator Advanced Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Equator Advanced Appliances.