Throughout the warranty period, you can reach out to the customer support team to report any issues or seek solutions for defective products.
Niwaki covers the cost of repairs or replacements, ensuring you won't incur any expenses. An account can be opened by providing an email.
Niwaki must be notified in case defective or damaged products are received by you within 21 days from the date of delivery. Following these rules, you can receive a full refund or replacement.
Products such as Pruning Tools, Kitchen Knives, Books, Tripod Ladders, Platforms, and ARS Telescopic Pruner have a 14-day return period from the date of delivery. You better return the products in unused condition and in the original packaging.
Customers are liable for any products damaged during transit when returning them. The manufacturer expects the goods to be in a resellable condition.
This warranty does not supersede the statutory rights of customers concerning defective or inaccurately described products.
2-year warranty
7, Chaldicott Barns,
Semley, Shaftesbury-SP7 9AW,
United Kingdom.
Let Warranty Valet assist you in claiming Niwaki warranty hassle-free.
The warranty applies exclusively when you send digital images of the defective product via email, along with a brief explanation. Niwaki will subsequently provide free repair or replacement services.
The warranty excludes damages resulting from normal wear and tear due to regular usage or usage beyond the product's intended capacity. Additionally, the warranty does not extend to cover the saw blades.
Our claim assistance covers all Niwaki products, including:
| Product name |
|---|
| Hammers |
| Kitchen Knives |
| Pruners |
| Chisels |
| Pocket Knives |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Niwaki logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Niwaki.