• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Niwaki warranty claim assistance in one click!

3 Simple Steps for Niwaki Warranty Claim:

Step 1:

  • Throughout the warranty period, you can reach out to the customer support team to report any issues or seek solutions for defective products.

  • Niwaki covers the cost of repairs or replacements, ensuring you won't incur any expenses. An account can be opened by providing an email.

Step 2:

  • Niwaki must be notified in case defective or damaged products are received by you within 21 days from the date of delivery. Following these rules, you can receive a full refund or replacement.

  • Products such as Pruning Tools, Kitchen Knives, Books, Tripod Ladders, Platforms, and ARS Telescopic Pruner have a 14-day return period from the date of delivery. You better return the products in unused condition and in the original packaging.

Step 3:

  • Customers are liable for any products damaged during transit when returning them. The manufacturer expects the goods to be in a resellable condition.

  • This warranty does not supersede the statutory rights of customers concerning defective or inaccurately described products.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+44 01747 445059

Mon-Fri: 9am - 5pm

Contact Address

7, Chaldicott Barns,
Semley, Shaftesbury-SP7 9AW,
United Kingdom.

Useful Links:

What is covered under the Niwaki Warranty?

The warranty applies exclusively when you send digital images of the defective product via email, along with a brief explanation. Niwaki will subsequently provide free repair or replacement services.

  • 2-year warranty

What is NOT covered under the Niwaki Warranty?

The warranty excludes damages resulting from normal wear and tear due to regular usage or usage beyond the product's intended capacity. Additionally, the warranty does not extend to cover the saw blades.

About Niwaki

In 1996, Jake traveled to Japan with aspirations of becoming a sculptor, aiming to explore the cultural significance of the cherry blossom season, known as hanami. While there, he encountered captivating gardens and trees, sparking a determination to delve deeper into their intricacies. Upon returning to England, he pursued training as a TEFL teacher, where he met Keiko, whom he later convinced to accompany him back to Japan. Their first year together was dedicated to teaching, followed by a second year working at a traditional plant nursery in rural Osaka, where Jake absorbed knowledge on tree training, pruning, and rootballing. Today, Niwaki boasts an extensive array of collections, with their Original Tripod ladders acclaimed for features like the innovative spring-loaded leg pin and platform top step, making them the preferred choice among professional gardeners.

Products of Niwaki

Hammers Kitchen Knives Pruners Chisels Pocket Knives

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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