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3 Simple Steps for FELCO Warranty Claim
Step 1:
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You should not forget the registration of the products with FELCO which will be done by the reseller when you make the purchase. The registration gives life to the warranty.
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No one is going to bar you from claiming the extended warranty rights against the seller in the country where you live. The proof of purchase needs to be submitted for warranty claim.
Step 2:
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FELCO cannot be held responsible for any direct or indirect damages, whether tangible or intangible, loss of profits, or similar consequences arising from the use or unavailability of the product.
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This contractual warranty does not override the seller's legal warranty obligations as stipulated by relevant laws and regulations.
Step 3:
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There is no new start, interruption, or extension of the warranty period after repair or replacement. Shipping charges for the products are the responsibility of the consumers.
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The pruning guarantee is applicable solely within the specifically defined region outlined in the Tool Warranty section, and it remains valid throughout the Tool Warranty period, including any extensions thereof.
FELCO Warranty Period:
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12-month warranty on FELCO Power Blade Series® 802, 802G, 812, or 822
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24-month warranty on Batteries, Charger, and Power Pack
Real Experiences with FELCO Warranty Claims:
Typical Processing Time: Warranty claims are handled through an online warranty request form or authorized support team, and resolution time depends on inspection, spare parts, and technician scheduling.
Reason for Common Delays: Delays usually happen due to missing proof of purchase, incomplete model details, or needing photo evidence and technical verification before approval.
Helpful Tip to make the claim easier: Submit invoice + model/serial number + clear photos of the issue in the first request to speed up processing and avoid follow-up delays.
Required Documents for Your FELCO Warranty Claims:
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Proof of purchase
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Model number and serial number of the rangehood
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Clear photos of the issue or defect
FELCO Contact Information:
Contact Address
Rue des Mélèzes 4,
CH-2206 Les Geneveys-sur-Coffrane,
Switzerland.
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming FELCO warranty hassle-free.
Useful Links:
What is covered under the FELCO Warranty?
These are covered under FELCO warranty policy.
- Manufacturing defects in materials or workmanship
- Defects present at the time of purchase
- Repair or replacement of faulty parts after inspection
- Forged aluminum components
- Defective blades, counter-blades, or maintenance kit parts under normal use
What is NOT covered under the FELCO Warranty?
These are NOT covered under FELCO warranty policy.
- Normal wear and tear
- Misuse, improper handling, or non-recommended use
- Damage due to corrosion, moisture, or lack of maintenance
- Unauthorized repairs or use of non-original parts
- Accidental damage, natural disasters, or external force
FELCO Warranty FAQs
What are Felco secateurs used for?
Felco secateurs like Felco 2, Felco 6, and Felco 8 pruners are used for precision pruning of plants, flowers, and garden maintenance.
What are the best pruning shears for gardening?
The best pruning shears include Felco bypass pruners, hand pruners, and garden secateurs designed for clean cutting and plant health.
What is the difference between bypass and anvil secateurs?
Bypass secateurs are ideal for live plants, while anvil secateurs are better for cutting dry or dead branches.
Are Felco electric pruning shears available?
Yes, Felco also offers electric pruning shears, cordless pruning shears, and battery powered pruners for heavy-duty gardening work.
Which Felco pruner is best for professionals?
Popular professional models include Felco 2 secateurs, Felco 6 pruners, and Felco 8 pruning shears for daily gardening and landscaping tasks.
Can Felco tools be used for tree pruning?
Yes, Felco loppers, long handled pruning shears, and tree pruning shears are designed for thicker branches and tree maintenance.
What are left-handed Felco secateurs?
Felco offers left-handed secateurs designed ergonomically for better comfort and precision cutting for left-handed users.
How do I maintain Felco pruning shears?
Regular cleaning, sharpening using a Felco sharpening tool, and oiling helps extend the life of Felco hand pruners and secateurs.
Why are my pruning shears not cutting properly?
Dull blades, dirt buildup, or misalignment can affect pruning shears performance—cleaning and sharpening usually resolves the issue.
Where can I buy Felco pruners or replacement parts?
You can buy Felco secateurs, pruning tools, and replacement parts through authorized dealers and gardening stores.
Products of FELCO:
Our complete claim assistance covers all FELCO products, including:
| Product name |
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| Loppers |
| Cable Cutters |
| Pruning Shears |
| Sprayers |
| Powertools |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of FELCO logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of FELCO.