You are just going to furnish your email, order number, and first and last name for the warranty registration. It seems like it is a very simple process as they don't want to trouble you by asking for more details.
The first step in warranty claiming is trying all of the troubleshooting steps provided by NexiGo technical support. Authorization for returns will be given after you receive complete troubleshooting steps and test them.
Besides returning the flawed products for inspection, the proof of purchase, serial number, photos are other required documents. NexiGo support offers you instructions on how to do the return.
You can claim a full refund for products that are delivered dead, damaged, or defective. They must be returned within thirty days from the date they were received. The notification period is within 24 hours of receiving.
You should get the Return Merchandise Authorization Number (RMA) beforehand and include the serial number of the products that you have received. The merchandise needs to be returned within a 15-day period following the issuance of the RMA number.
The merchandise in the original retail box should have all accessories, manuals and cables. Return shipping charges must be borne by the consumers. Once it's determined that your claim is false, a 20% restocking fee will be charged.
NexiGo's limited warranty applies solely to items within the country of purchase. If items are relocated from their original country of purchase, warranty coverage will be voided.
During the warranty process, NexiGo may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting NexiGo, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
NexiGo offers a warranty for their hardware products, spanning from 90 days to 3 years, with the specific duration detailed in the product manual. This warranty applies to all items purchased directly from NexiGo (Nexight Inc.) or their authorized resellers, commencing from the date of purchase.
12-month warranty on Webcams, Dash Cams, Earbuds, Power Banks, and Smart Lights
The warranty will not apply to products lacking sufficient proof of purchase, those that have been lost or stolen, or items whose warranty period has elapsed. Additionally, non-quality-related issues, free products, damage resulting from normal wear and tear, repairs conducted by third parties, use of accessories, parts, or components not provided by NexiGo, damage from external sources, and misuse of products not in accordance with instructions (including, but not limited to: drops, exposure to extreme temperatures, water damage, and improper device operation) are not covered. Failure to adhere to product instructions or perform preventive maintenance, as well as purchases from unauthorized resellers, also render the warranty void.
NexiGo, an American-born brand, is founded upon the principles of innovation, intelligence, integrity, and international collaboration, with an unwavering focus on quality and customer satisfaction. Their dedication to innovation has garnered them accolades, including 5 CES Innovation Awards spanning three consecutive years, 3 Red Dot Awards, and an iF Design Award. Catering to various aspects of daily life, NexiGo creates products and experiences that cater to live streaming, video conferencing, and collaboration, ensuring inclusivity in every conversation. With a wide range of peripherals, NexiGo serves customers across major countries in North America and Europe, with plans for further expansion to meet the demands of global consumers.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of NexiGo logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of NexiGo.