In order to be eligible for any extended warranty periods, you must register your product within 14 days of purchase and furnish a valid proof of purchase or gift receipt.
If you've bought your product directly from CLOUD NINE, they've automatically registered your purchase and activated your warranty for you.
If you decide to return a product you recently bought from the official website for any reason, it's covered by their 45-day no-questions-asked guarantee, except for personalized products.
To initiate a return and receive a full refund within 45 days of receiving your product, kindly contact their returns department. All products being returned must be in their original, unmarked, and undamaged packaging.
In the rare event that your product experiences a fault, they will make sure the returns process is swift and hassle-free. In the event of a product replacement, the warranty period remains consistent with the original purchase date.
If repair of your product is not feasible, they will provide a replacement with a similar product. However, please note that in certain cases, the color of the replacement product may vary from the original item.
During the warranty process, Cloud Nine Hair may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Cloud Nine Hair, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
All products are warranted against any defects in workmanship and materials for a specified period starting from the date of purchase or gift receipt. Additionally, all products are intended for domestic use exclusively.
12-month manufacturer warranty
The warranty will not be applicable if the product defect or failure results from misuse, abuse, accidents, or acts of nature such as lightning, and if the user fails to follow the manufacturer's instructions. Additionally, ordinary wear and tear on the product or its components are not covered by this warranty. Any professional use by a stylist or in a professional setting will void this guarantee. Furthermore, the warranty will become invalid if there is evidence of misuse, alteration, accidental damage, or unauthorized repair by a non-authorized individual.
CLOUD NINE UK is making waves, spearheading a transformation in the hair and beauty industry. With a focus on technological innovation and a dedication to fostering sustainability, they are reshaping the landscape of hair care and are determined to continue until they reach their goals. Their cutting-edge technology guarantees that you can maintain both the health and style of your hair, regardless of the products you choose to use. Established in 2009, CLOUD NINE embarked on a mission to develop groundbreaking hair stylers that empower you to feel confident and unstoppable, all while safeguarding the health of your hair.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cloud Nine Hair logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cloud Nine Hair.