In order to be eligible for any extended warranty periods, you must register your product within 14 days of purchase and furnish a valid proof of purchase or gift receipt.
If you've bought your product directly from CLOUD NINE, they've automatically registered your purchase and activated your warranty for you.
If you decide to return a product you recently bought from the official website for any reason, it's covered by their 45-day no-questions-asked guarantee, except for personalized products.
To initiate a return and receive a full refund within 45 days of receiving your product, kindly contact their returns department. All products being returned must be in their original, unmarked, and undamaged packaging.
In the rare event that your product experiences a fault, they will make sure the returns process is swift and hassle-free. In the event of a product replacement, the warranty period remains consistent with the original purchase date.
If repair of your product is not feasible, they will provide a replacement with a similar product. However, please note that in certain cases, the color of the replacement product may vary from the original item.
12-month manufacturer warranty
A2 Hornbeam Square West,
Harrogate-HG2 8PA,
United Kingdom.
Let Warranty Valet assist you in claiming Cloud Nine Hair warranty hassle-free.
All products are warranted against any defects in workmanship and materials for a specified period starting from the date of purchase or gift receipt. Additionally, all products are intended for domestic use exclusively.
The warranty will not be applicable if the product defect or failure results from misuse, abuse, accidents, or acts of nature such as lightning, and if the user fails to follow the manufacturer's instructions. Additionally, ordinary wear and tear on the product or its components are not covered by this warranty. Any professional use by a stylist or in a professional setting will void this guarantee. Furthermore, the warranty will become invalid if there is evidence of misuse, alteration, accidental damage, or unauthorized repair by a non-authorized individual.
Our claim assistance covers all Cloud Nine Hair products, including:
| Product name |
|---|
| Hair Straighteners |
| Hair Curlers |
| Hair Dryers |
| Hot Brushes |
| Wide Irons |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Cloud Nine Hair logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Cloud Nine Hair.