• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Falcon Northwest warranty claim assistance in one click!

3 Simple Steps for Falcon Northwest Warranty Claim:

Step 1:

  • The solution for a successful warranty claim is to send the products to Falcon Northwest for repair or replacement, ensuring not to miss the RMA number required for both warranty claims and returns.

  • Getting in touch with one of the representatives will help you receive the RMA number. Obtaining the RMA number is not an instant process; it is provided after numerous attempts of short troubleshooting and diagnosis via direct call.

Step 2:

  • You will have to return the products within thirty days of the original ship date to receive a full refund of the system price if they did not meet your expectations. Other requirements for returns include that the products should not have been opened, registered, and should not be in an unsalable condition.

  • The shipping charges will never be repaid and that is your responsibility. A restocking fee is levied on the return of any special order items. Microsoft registered items cannot be returned.

Step 3:

  • Falcon Northwest does not assume responsibility for any loss of electronic data resulting from virus infection, hardware failure, or electrical failure. Additionally, Falcon Northwest is not liable for any data submitted to them for repair or upgrade orders.

  • Two different phone numbers have been provided for domestic and international customers. However, the email ID is common, and you can choose whichever is convenient for you.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Sun: 9am - 6pm(PT)

Contact Address

2015 Commerce Dr,
Medford, Oregon-97504,

Useful Links:

What is covered under the Falcon Northwest Warranty?

The laptop system warranty includes a standard one-year warranty along with one year of Falcon Overnight service. This warranty encompasses parts, labor, and shipping to and from the customer. Priority technical support is available throughout the entire warranty duration.

  • 3-year warranty on Mach V, FragBox, RAK, Tiki, and Talon systems

What is NOT covered under the Falcon Northwest Warranty?

Falcon Northwest cannot assume responsibility for warranty repairs on equipment that has been misused or abused. If damage results from improper installation of parts, software, or other actions by the customer, warranty repairs may not be approved. Additionally, Falcon Northwest will not authorize warranty repairs for equipment damaged by power surges resulting from external wiring.

About Falcon Northwest

Falcon Northwest has been crafting high-performance PCs tailored for power users and gamers since 1992. Their extensive experience in the industry provides them with a rare long-term perspective, distinct from the fast-paced, disposable nature often associated with technology. They continue to offer support for systems built a decade ago while also designing systems to meet the demands of the next decade. With years of expertise, Falcon Northwest has honed its skills to perfection. As pioneers in enthusiast PC manufacturing, Falcon Northwest takes pride in its distinctive case designs, meticulously engineered and continuously improved to adapt to evolving technological requirements.

Products of Falcon Northwest

Talon FragBox Tiki Rak DRX TLX

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Falcon Northwest logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Falcon Northwest.