• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Nexgrill warranty claim assistance in one click!

3 Simple Steps for Nexgrill Warranty Claim:

Step 1:

  • Nexgrill encourages you to utilize the available method for a successful warranty claim, which is to contact the customer service department. They are dedicated to ensuring the welfare of buyers.

  • Just completing the form is not enough because you should get permission from the manufacturer to send back the products that cannot be operated under the warranty period.

Step 2:

  • The registration unlocks the entrance to enjoy several benefits provided by Nexgrill. It can be completed without spending too much time, having the necessary information.

  • It is important to provide your name, email, physical address, phone number, model and serial number, product type, purchase place, date, and price. Finally, the receipt is to be uploaded.

Step 3:

  • A 15 percent restocking fee will be deducted for all returns, which must be made within thirty days from the date of receipt. The returned products must be in perfect condition. The return package must contain a copy of the invoice or packing slip and RGA number.

  • The customer service department maintains a unique email to make a request for a Return Goods Authorization (RGA) number. The refund will be reflected in the original form of payment.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8am - 5pm(PT)

Contact Address

14050 Laurelwood Pl,
Chino, CA-91710,

Useful Links:

What is covered under the Nexgrill Warranty?

Nexgrill guarantees to the original consumer-purchaser that their products will be free from defects in materials and workmanship under proper assembly and normal home use for the specified durations outlined on the official website, commencing from the date of purchase. This limited warranty is valid in the United States and Canada, exclusively for the original product owner, and cannot be transferred to another party.

  • 90-day limited warranty on gas-fired infrared outdoor patio heater

What is NOT covered under the Nexgrill Warranty?

Service calls to your home, repairs for product usage outside of normal residential settings, and damages caused by accidents, alterations, misuse, lack of maintenance, abuse, fires, floods, acts of nature, improper installations, or use of unapproved products are not covered under this warranty. Additionally, any food loss resulting from product failures, replacement parts or repair labor costs for units operated outside of the United States or Canada, pickup and delivery of the product, postage or photo processing fees for documentation, repairs due to unauthorized modifications, removal and reinstallation of the product, and shipping costs for warranty or non-warranty replacement parts, whether standard or expedited, are not included in the warranty coverage.

About Nexgrill

For over 30 years, Nexgrill has dedicated itself to creating grills and outdoor cooking accessories that extend an open invitation to all. Regardless of your background or preferences, there's always room at their table for you, and even your hungry neighbors are welcome to join. Beyond mere fabricated metal, a grill takes on a new dimension when infused with the human touch. It transforms into a canvas for creativity, a guide to culinary mastery, and a portal into the world of food culture. A Nexgrill brings together people of all ages, tastes, customs, communities, and cooking methods.

Products of Nexgrill

Pizza Ovens Pellet Grills Fryers Gas Grills Flat Top Griddles

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nexgrill logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nexgrill.