• Claim Your Warranty Now

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3 Simple Steps for Masterbuilt Warranty Claim:

Step 1:

  • Registration is a compulsory process to apply for the warranty. Personal, product, and additional are the three kinds of information to be provided in the form. The way to find the model and serial number is identical, which is inscribed on the manufacturer's label on the back of the product.

  • Under the additional information, three files such as photos of the receipt, model, serial number, and products are supposed to be attached. You have to remember that the size of the files should be below 10 MB and in outlined formats.

Step 2:

  • You are offered a time period of 45 days from the original shipment date to return the products in the original packaging that are not used and assembled. The charcoal, fire starters, or wood chunks are non-returnable.

  • Masterbuilt takes 10 days of receiving the products to credit the refund of the merchandise price. Masterbuilt will not repay the original and return shipping charges.

Step 3:

  • You will be sent a check through USPS mail within thirty days when Masterbuilt is not able to deposit the refund in the original form of payment. The manufacturer safeguards the purchasers who have received products from them through the warranty and return policy.

  • The customer support team's usual response time is 48 hours but in peak hours it may go up to five business days, The contact form is more or less similar to the enrollment form.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Contact Address

5367 New Peachtree Road, Suite 150
Chamblee, GA-30341,

Useful Links:

What is covered under the Masterbuilt Warranty?

Masterbuilt guarantees that all its items are devoid of any material or workmanship flaws when properly assembled, used under standard conditions, and maintained according to recommendations. The warranty takes effect from the initial purchase date and applies solely to the original buyer. In the event of any defect, Masterbuilt will, at its discretion, either replace or repair the faulty component at no expense to the original purchaser.

  • 1-year limited warranty

What is NOT covered under the Masterbuilt Warranty?

The warranty excludes damage resulting from misuse or abuse of the product, usage beyond its intended design, improper assembly, maintenance, or installation, as well as damages caused by accidents, natural disasters, unauthorized alterations, or transportation mishaps. It also does not cover regular wear and tear or cosmetic changes that don't impact performance. Commercial use is not covered under this warranty, nor are labor or any associated service, repair, or operational costs. Specifically, the warranty does not extend to the paint finish, which may naturally wear off during standard usage, nor does it cover rust.

About Masterbuilt

Masterbuilt crafts cutting-edge digital charcoal grills, griddles, electric smokers, propane smokers, combination grills & smokers, fryers, and an array of other innovative products. Renowned for their quality and ingenuity, Masterbuilt's offerings streamline cooking processes and enhance culinary experiences. With extensive expertise, Masterbuilt has earned a reputation as a reliable industry leader. Since its inception, the company has remained committed to delivering premium outdoor cooking solutions that consistently yield outstanding results. Through a storied history, Masterbuilt has solidified its position as a trusted authority in outdoor cooking.

Products of Masterbuilt

Portable Charcoal Grill and Smoker Pizza Ovens Portable Charcoal Grill and Smoker with Cart AutoIgnite™ Series 545 Digital Charcoal Grill and Smoker Gravity Series® 800 + Bulk Lump Charcoal Bundle

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Masterbuilt logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Masterbuilt.