The best way to address a warranty claim is by contacting the customer support team, who have extensive experience in resolving issues related to defects within the warranty period.
The warranty time duration will be valid starting from the date of purchase indicated on the purchaser's receipt.
Products that are in the same condition as when they were delivered can be returned in the original packaging within thirty days from the date of purchase.
Only one document is required during the return process, which is the receipt or proof of purchase.
The return shipping label, along with instructions on how and where to send the package, will be sent for accepted returns. Returns sent back without a request will be returned to you.
You will be notified of the approval or rejection status of the refund via email. The refund processing time will not exceed ten business days, and you will receive the refund via the original payment method.
1-year warranty
If you are having trouble contacting New Ridge Home Goods, submit a claim here.
New Ridge Home Goods provides a one-year warranty on all its products against manufacturing defects, starting from the date of purchase.
The warranty does not cover physical abuse, misuse, neglect, or improper storage. It also excludes improper installation or installations that do not strictly follow written instructions.
Our claim assistance covers all New Ridge Home Goods products, including:
| Product name |
|---|
| Bar Stools |
| Bar Furniture |
| Bookcases |
| Bookshelves |
| Dining Room Sets |
| End and Side Tables |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of New Ridge Home Goods logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of New Ridge Home Goods.