3 Simple Steps for Nest Warranty Claim

Step 1:

  • Start by visiting the official Google support page or using the Google Home app for your Google Nest device.

  • Make sure the issue is not caused by accidental damage or liquid exposure.

  • Find your serial number on the device, packaging, or inside the app settings to begin your warranty claim.

Step 2:

  • Once your google nest warranty claim is approved, choose between standard exchange or advanced exchange.

  • Perform a factory reset and remove the device from your Google Home account to protect your data.

  • Pack the device securely and attach the prepaid shipping label provided by Google.

  • Ship the device using the recommended courier and keep the receipt to track your google nest claim.

Step 3:

  • After receiving your device, Google will inspect it to confirm the issue is covered under warranty.

  • For Google Nest products, replacements are usually provided instead of repairs.

  • The replacement device (new or refurbished) will be shipped to your registered address.

  • Set up the device again using the Google Home app; your warranty claim will continue with the remaining warranty or at least 90 days of coverage.

Nest Warranty Period:

  • 1 year limited warranty

Real Experiences with Nest Warranty Claims:

Typical Processing Time: The standard turnaround for a Google Nest exchange in the USA is 5 to 10 business days. For those using "Advanced Exchange," you can often receive your new device within 2-3 business days.

Reason for Common Delays: The most frequent cause for delay is failing to provide a clear Proof of Purchase for units bought from authorized third-party retailers like Best Buy or Target. Additionally, delays occur if the "Device Identifier" (Serial Number) provided during the claim does not match the unit received at the return center.

Helpful Tip to make the claim easier: Use the Google Home App Diagnostic. Before you contact support, go to the device settings and check the "Technical Info." Taking a screenshot of the firmware version and signal strength can speed up the "triage" phase significantly, often helping the specialist bypass basic troubleshooting and jump straight to the warranty authorization.

How to claim Nest Warranty

Other Articles

Nest Contact Information:

Phone Number

1-855-469-6378

Monday - Friday: 5:00 AM - 6:00 PM PT

Contact Address

3400 Hillview Avenue,
Palo Alto, California, USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Nest warranty hassle-free.

Useful Links:

What is covered under the Nest Warranty?

Eligible for Coverage: The Google Nest Hardware Standards

  • 1-Year Limited Warranty (USA): Comprehensive protection for new devices against defects in materials and workmanship under normal use for 12 months.
  • 2-Year Thermostat Coverage: Specific eligibility for certain Nest Thermostat models, which may include a longer protection period if installed by a "Nest Pro."
  • 90-Day Refurbished Warranty: Focused protection for certified refurbished Google Nest devices purchased through the Google Store or authorized retailers.
  • Standard Exchange Program: Eligibility for a replacement device if your original unit experiences charging, display, or internal audio failures through no fault of your own.
  • Made by Google Support: Access to 24/7 digital troubleshooting and warranty processing through the official Google Help ecosystem.

What is NOT covered under the Nest Warranty?

Exclusions: Protection Limitations

  • Accidental and Liquid Damage: Protection is strictly excluded for devices with cracked screens, dented casings, or internal liquid contact indicators that have been triggered.
  • Unauthorized Third-Party Repairs: The warranty is void if the device has been opened, disassembled, or serviced by a technician outside of Google's authorized network.
  • Normal Wear and Tear: Coverage does not extend to cosmetic aging, scratches, or the natural fading of the fabric or plastic finishes over time.
  • Improper Power Supply: Damage caused by using non-Google power adapters or power surges that exceed the device's rated input is not covered.
  • Unauthorized Retailers: Google warranty support is restricted to devices purchased through authorized retailers; items bought from unauthorized third-party marketplaces are not covered.

Nest Warranty FAQs

How do I start a Google Nest warranty claim?

To file a claim, visit the Google Hardware Warranty Center at g.co/warrantyclaim. You will need to sign in to your Google Account, select your device, and provide the serial number. You may be asked to troubleshoot with a support agent via chat or phone before a replacement is authorized.

How can I check my Nest warranty status by serial number?

You can verify your coverage using the Google Store Warranty Helper. By entering your device’s serial number (found on the device's base, in the Nest/Google Home app settings, or on the original packaging), the tool will show if your device is still within its limited warranty period.

What is the warranty period for a Nest Thermostat?

The Nest Thermostat E and Nest Thermostat (2020) typically come with a 1-year limited warranty. The Nest Learning Thermostat (3rd Gen) usually carries a 2-year warranty. If these products are purchased and installed by a Nest Pro, the warranty period can be extended by an additional 2 to 3 years depending on the model.

Does the Nest warranty cover professional installation costs?

No. The Google Nest limited warranty covers hardware defects only. It does not cover the cost of labor for installation, de-installation, or re-installation of the product, even if the hardware itself is found to be defective and replaced under warranty.

How do I find the serial number on my Nest camera or doorbell?

For the Nest Doorbell (battery), the serial number is located on the back of the device above the charging port. For Nest Cams, it is often printed on the bottom or back of the camera body. You can also find it digitally in the Google Home app under Settings > Device Information.

What is the "Advanced Exchange" replacement process?

For many warranty claims, Google offers Advanced Exchange. Google sends a replacement device before you return the defective one, so you aren't without your device. Note: An authorization hold for the full value of the device will be placed on your credit card until your defective unit is received by Google.

Are refurbished Nest products covered by a warranty?

Yes. Factory-refurbished Google Nest products purchased directly from the Google Store typically come with a 1-year limited warranty. If purchased from a third-party retailer, the warranty may be shorter (often 90 days); verify the terms with the specific seller.

Does Google Nest warranty cover theft?

Standard warranty does not cover theft. However, Google offers a Theft Replacement program specifically for the Nest Doorbell and certain Nest Cams. If your device is stolen, you must provide a police report to Google within a specific timeframe to qualify for a free replacement.

Is my Nest warranty valid if I moved to a different country?

The limited warranty is generally only valid and enforceable in locations where the Google Nest product is officially sold by Google or authorized resellers. If you move to a country where the product is not officially supported, Google may not be able to provide repair or replacement services.

What does the Nest warranty NOT cover?

The warranty does not cover accidental damage (e.g., a cracked camera lens from a fall), "acts of God" (lightning strikes, floods), normal wear and tear, or damage caused by unauthorized repairs or improper voltage supply. Consumable parts like batteries are also excluded unless the failure is due to a manufacturing defect.

Products of Nest:

Our complete claim assistance covers all Nest products, including:

Product name
Google Nest Hub (2nd Gen)
Google Nest Hub Max
Google Nest Cam (Battery)
Google Nest Doorbell (Wired)
Google Nest Learning Thermostat

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nest logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nest.