Ensure that you have all of the purchase receipts or invoices. Serial number of the product warranty registration and claim paperwork The device comes with warranty cards and registration documents.
Check the terms and conditions of the warranty provided by the warranty provider. Make sure you know how long the warranty covers.
All product return requests must be directed to TCP Customer Care and must include proof of purchase. Approval of these requests is solely at the discretion of authorized TCP personnel.
Items returned to TCP without prior approval will be rejected, and no credit will be issued. Products must be returned within one year from the original shipping date. All products must be returned using TCP-approved freight methods within 30 days of receiving a Return Authorization (RA).
Should the product not be returned within 30 days, a fresh RA must be acquired. The buyer bears responsibility for covering all return freight charges.
If you experience any problems while registering or have any queries regarding the warranty, get in touch with customer support. You can find their contact information on the website. For example, you can find a helpdesk number or an e-mail address.
The warranty department will look at your claim and issue a decision according to the terms and conditions of the warranty. The process may take a few minutes, so please be patient.
For detailed information regarding warranty registration and claims, it is recommended to visit the official website of the brand or to contact customer support directly.
1,2,3, and 5-year limited warranty on LEDs
5-year limited warranty on luminaires
325 Campus Drive,
Aurora, OH-44202,
USA.
If you are having trouble contacting TCP, submit a claim here.
TCP typically covers defects in materials and workmanship, repair or replacement of faulty components or equipment, and professional monitoring services and support for the duration specified. It is important to read the warranty documentation or contact customer support for precise details regarding coverage.
TCP warranty coverage has certain exclusions and limitations to be aware of. Damage caused by improper installation, misuse, natural disasters, power surges, third-party devices, personal property, and optional services are not covered.
Our claim assistance covers all TCP products, including:
| Product name |
|---|
| LED Lamps |
| LED Luminaires |
| LED Linear |
| Replacement Batteries |
| Emergency Lights |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of TCP logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of TCP.