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After you submit the warranty claim form, your claim will be reviewed by the manufacturer to determine its validity. Once they confirm its validity, they will send you a return authorization number via email.
While packing the product, you will have to attach a copy of the printed email with an RA number in the box. NEMO assumes no responsibility for packages that are lost or damaged.
The form requires you to provide details related to your personal, contact, residential, and purchased product. Additionally, you need to attach photos and files. Depending on the topic you choose, the fields of the form will change.
The products returned within 60 days of the original purchase date and purchased from the official website will be accepted by NEMO Equipment, and a refund will be provided to the buyer.
You should return the products in new, unused, and clean condition with all original packaging and components. If you fail to do so, your refund will be refused by the seller. Those who made the purchase from any retailer must contact them for returns.
You have to wait for two weeks for your refund to be credited to your bank account. They use the original method of payment to process the refund. The refund excludes the original shipping, and return shipping costs, as well as customs and duties.
The categories regarding product information, returns, warranty, orders, pro program, account management, and manufacturing and sustainability have been covered by the help center page.
If you require further assistance with organizing your exchange, please reach out to the customer service team, and they will be glad to assist you.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
NEMO Equipment provides a lifetime warranty for all its gear, covering defects in manufacturing. The warranty is applicable to the original buyer, requiring proof of purchase from an authorized NEMO dealer.
NEMO Equipment does not offer warranty coverage for products subjected to regular wear and tear, unauthorized modifications, alterations, improper use, inadequate maintenance, misuse, neglect, or usage outside of the intended purpose. Purchases from garage sales or second-hand sources do not qualify as original purchases and are not covered by the warranty.
The concept for NEMO Equipment originated during a tumultuous night in 2002 on Mount Washington's slopes, where founder Cam Brensinger endured five sleepless hours in a poorly designed bivy. This experience highlighted the significant potential for thoughtful design in enhancing the adventure experience. Descending the mountain the following day, he made a firm commitment to address this challenge. Cam established NEMO Equipment in the spring of his senior year at the Rhode Island School of Design and, just three days after graduating, inaugurated the company's first office in Nashua, New Hampshire.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of NEMO Equipment logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of NEMO Equipment.