Step 1:

  • Your name, email, current address, place of purchase, type, color, and issue of the product must be provided for warranty evaluation. Additionally, include the duration of owning the product, and frequency of usage, and attach photos of both the issue and the entire product.

  • One claim is allowed per form. Only customers who live in the USA can make use of this form. CamelBak is answerable for products bought from authorized dealers. A replacement option for your product is also provided.

Step 2:

  • CamelBak allows you to return the product without paying a single penny from your pocket or purse. The processing time for the refund will not exceed thirty days of purchase in the form and the amount used for the initial transaction.

  • When you return the product, ensure that it has not been used and is in its original condition with the receipt and tags. For a smooth return, use the pre-paid return labels provided by the company.

  • The return policy is applicable to products received from the official website. If you bought your equipment from a physical store or a different online platform, kindly reach out to the original retail store to inquire about their individual return policy.

Step 3:

  • Products that have been used are not eligible for return or exchange. Return your item, and upon receipt, you will be refunded.

  • The customer support team is prepared to address any issues you may have encountered recently. They provide two contact numbers for the convenience of customers.

  • During the warranty process, CamelBak Bottles may provide you with one of the following solutions: either a warranty replacement or warranty service during the lifetime warranty period.

CamelBak Bottles Warranty Period:

  • Lifetime Guarantee

CamelBak Bottles Contact Information:

Email Support

[email protected]

Phone Number

+1-800-455-8203

Mon-Fri: 8:30am - 5pm(PST)

Contact Address

2000 S Mcdowell Boulevard Ext,
Ste 200, Petaluma, California-94952
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming CamelBak Bottles warranty hassle-free.

What is covered under the CamelBak Bottles Warranty?

The Got Your Bak Lifetime Guarantee extends to all reservoirs, backpacks, bottles, and accessories, safeguarding against manufacturing defects in materials and workmanship for the entire lifespan of the product. CamelBak is committed to addressing such defects by providing complimentary repair or replacement at its discretion.

What is NOT covered under the CamelBak Bottles Warranty?

The Got Your Bak Lifetime Guarantee excludes coverage for damage resulting from normal wear and tear, accidents (such as loss or theft), combat damage, improper care or cleaning, non-standard usage, or negligence.

Products of CamelBak Bottles:

Our claim assistance covers all CamelBak Bottles products, including:

Product name
Water Bottles
Tumblers
Mugs
Bike Packs
Military Packs

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CamelBak Bottles logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CamelBak Bottles.