3 Simple Steps for CamelBak Bottles Warranty Claim:

Step 1:

  • Your name, email, current address, place of purchase, type, color, and issue of the product must be provided for warranty evaluation. Additionally, include the duration of owning the product, and frequency of usage, and attach photos of both the issue and the entire product.

  • One claim is allowed per form. Only customers who live in the USA can make use of this form. CamelBak is answerable for products bought from authorized dealers. A replacement option for your product is also provided.

Step 2:

  • CamelBak allows you to return the product without paying a single penny from your pocket or purse. The processing time for the refund will not exceed thirty days of purchase in the form and the amount used for the initial transaction.

  • When you return the product, ensure that it has not been used and is in its original condition with the receipt and tags. For a smooth return, use the pre-paid return labels provided by the company.

  • The return policy is applicable to products received from the official website. If you bought your equipment from a physical store or a different online platform, kindly reach out to the original retail store to inquire about their individual return policy.

Step 3:

  • Products that have been used are not eligible for return or exchange. Return your item, and upon receipt, you will be refunded.

  • The customer support team is prepared to address any issues you may have encountered recently. They provide two contact numbers for the convenience of customers.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8:30am - 5pm(PST)

Contact Address

2000 S Mcdowell Boulevard Ext,
Ste 200, Petaluma, California-94952

What is covered under the CamelBak Bottles Warranty?

The Got Your Bak Lifetime Guarantee extends to all reservoirs, backpacks, bottles, and accessories, safeguarding against manufacturing defects in materials and workmanship for the entire lifespan of the product. CamelBak is committed to addressing such defects by providing complimentary repair or replacement at its discretion.

  • Lifetime Guarantee

What is NOT covered under the CamelBak Bottles Warranty?

The Got Your Bak Lifetime Guarantee excludes coverage for damage resulting from normal wear and tear, accidents (such as loss or theft), combat damage, improper care or cleaning, non-standard usage, or negligence.

About CamelBak Bottles

CamelBak Products, LLC, situated in Petaluma, California, is a prominent American outdoor equipment company renowned for its hydration-focused items, including hydration packs and water bottles. Additionally, CamelBak serves as a supplier of protective gear and various products to the U.S. military. The company extends its product range to include bottles, versatile backpacks, and specialized military and law enforcement gear. These offerings range from compact back-worn water reservoirs with minimal cargo space to expansive rucksacks equipped with various accessories, including PALS webbing to accommodate MOLLE gear.

Products of CamelBak Bottles

Water Bottles Tumblers Mugs Bike Packs Military Packs

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of CamelBak Bottles logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of CamelBak Bottles.