3 Simple Steps for Cross Pens Warranty Claim

Step 1:

• It looks like Cross Pens has provided a unique form for each warranty policy; nonetheless, the fields in the form are similar.

• The form contains information such as personal, pen, residential, and credit card to be completed. A maximum of two products can be added.

• When you submit each warranty item, you will be charged twenty dollars for shipping and handling fees. 

• Cross cannot replace a product without proof of shipment. Having the warranty claim ID and email address, you can check the status of the warranty claim.

Step 2:

• Whether you want to exchange or return, please initiate the return process within thirty days from the purchase date if you are not happy with the product.

• Customer support will provide the return form, which will be useful in getting a return label.
  

• You will not be able to return any engraved or customized products. A 30-day time period after receiving the products is taken to credit the refund without adding shipping charges.
  

Step 3:

• Securely pack your product in a robust container with ample padding to shield it from potential damage during transit. All shipping containers and packing materials are disposed of upon receipt.

• The contact page includes the store locator, international distributor, refill finder tool, order tracking, and warranty status.

• During the warranty process, Cross Pens may offer you one of the following solutions: either a warranty replacement or warranty service during the warranty period. Specifically, there is a 2-year warranty on all Cross-branded leather accessories and journals and a lifetime mechanical warranty on writing instruments.
  

Cross Pens Warranty Period:

• 2-year leather warranty on all cross-branded leather accessories and journals

• Lifetime mechanical warranty on writing instruments