3 Simple Steps for NAMI Electric Warranty Claim

Step 1:

• Ensure your scooter was purchased through an Authorized NAMI Dealer; warranties are generally non-transferable and apply only to the original purchaser.

• Locate your Serial Number (typically engraved on the side of the deck or the steering column) and verify your Delivery Date to confirm the product is within its eligibility window.

• Retain your Original Sales Receipt; this documentation is mandatory to validate your status as the original owner and is required for any factory-level support.

Step 2:

• Consult the "P-Settings" and "Error Code" section of the NAMI center-mounted display; many common faults, such as communication errors (301/302), can be identified through the onboard system.

• Document the fault by capturing high-quality video evidence; NAMI requires clear footage demonstrating the issue (including any sounds or error codes) to evaluate if the problem stems from a manufacturing defect.

• Keep your original packaging; NAMI scooters are heavy, high-performance machines that require specific internal foam and box dimensions for safe transit to a service center if a physical return is authorized.

Step 3:

• Reach out to the team through Contact Us on website directly by submitting a support request through the official portal of your local distributor, attaching your proof of purchase and video evidence.

• Review the recommended remedy; NAMI’s "plug-and-play" cable system often allows for the shipment of replacement components (like a dashboard or controller) for authorized self-installation.

• If a workshop repair is required, ship the unit to the provided authorized service hub; once the defect is validated, the team will coordinate the repair using Original NAMI Spare Parts to restore your scooter to factory standards.

NAMI Electric Warranty Period:

• 12 months warranty on major components.