3 Simple Steps for Hiboy Warranty Claim

Step 1:

• Confirm your purchase was made directly through the official Hiboy website or an authorized retailer (e.g., Amazon, Walmart); the warranty is strictly for the Original Owner and is non-transferable.

• Locate your Order Number and the Serial Number of your vehicle; the serial number is typically found on the side of the deck or the steering column.

• Verify your Purchase Date; the warranty period begins the day of purchase, though coverage for certain high-wear items like batteries and motors is limited to a shorter window.

Step 2:

• Consult the Error Code Guide in your user manual; common codes like E1 (Brake) or E2 (Throttle) can help you identify exactly which component needs attention before you contact support.

• Document the fault by capturing clear photos or video evidence; Hiboy will not process a replacement part or repair without first seeing visual proof of the manufacturing defect.

• Keep your original packaging; if a return is necessary, using the original box prevents transit damage. If you no longer have it, contact support for a suitable replacement box solution.

Step 3:

• Reach out to the team to Contact Us directly by emailing with your order number, serial number, and visual evidence.

• Obtain a Return Merchandise Authorization (RMA) number if a return is required; items sent without an RMA may be rejected.

• For valid claims, Hiboy typically provides free replacement parts for self-installation; if a factory-level repair is needed, follow the shipping instructions provided by the support representative.

Hiboy Warranty Period:

• Typically 1-year limited warranty on scooters.