3 Simple Steps for InMotion Warranty Claim

Step 1:

• Ensure your purchase was made through the official Inmotion webstore or an authorized retailer; the warranty is automatically registered to the Initial Purchaser and is generally non-transferable.

• Locate the Serial Number (SN) on the side of the pedal, the steering column, or the original packaging; this is required for all technical inquiries and claim submissions.

• Verify the Delivery Date on your tracking information; the manufacturer's protection window begins the moment the product is delivered to your address, not when it is first used.

Step 2:

• Use the Inmotion App or the RideConnect service ecosystem to perform a system diagnostic; many motor phase or controller errors can be identified through the app's real-time monitoring tools.

• Document the defect by capturing clear photos and comprehensive video evidence; the technical team will not authorize a replacement or repair without first reviewing visual proof of the reported malfunction.

• Keep your original packaging; for heavy PEVs like the P6 or RS, the original box and internal bracing are necessary for safe transit to a service center if a physical return is required.

Step 3:

• Reach out to the team directly by submitting a warranty claim through the official customer support portal or the designated support email for your region.

• Provide your order number, proof of purchase, and SN number to receive an evaluation; the team typically responds within 1–3 business days with instructions for a "simple fix" or an authorized repair.

• If a physical repair is authorized, coordinate with the provided service center; note that shipping damage must be reported within 7 days of delivery to be eligible for expedited transit-related claims.

InMotion Warranty Period:

• Typically 1-2 years on devices; varies by model and region.