3 Simple Steps for EMOVE (Voro Motors) Warranty Claim

Step 1:

  • Locate your Original Order Number and the Serial Number of your scooter; the serial number is typically found on the side of the deck, the steering column, or the original packaging. You can also register your product on their website to keep your purchase details on file and simplify future support or warranty claims.

  • Ensure you are the Original Purchaser; VoroMotors warranties are non-transferable and apply strictly to the person who placed the order through the official website or an authorized retail partner.

  • Verify your Delivery Date; the protection period begins the day the tracking information confirms the unit was delivered to your address.

Step 2:

  • Consult the VoroMotors Help Center or "Tech Tips" section; many common issues regarding controller settings or brake adjustments can be resolved with a quick tutorial or a remote diagnostic check.

  • Document the fault by capturing clear photos and video footage; the support team requires visual evidence to assess whether the issue is a manufacturing defect or the result of external factors.

  • Keep your original packaging; VoroMotors requires the original box and internal bracing for any unit that needs to be shipped back for service. Using non-original packaging may result in transit damage not covered by the warranty.

Step 3:

  • Reach out to the team to Contact Us directly by submitting a support ticket through the official web portal, attaching your proof of purchase and video evidence.

  • Review the provided solution; depending on the nature of the fault, the team may send you replacement parts for a guided self-repair or authorize a visit to one of the Physical Service Centers.

  • If a factory-level repair is required, coordinate the logistics for shipping the unit to the designated repair hub; once the defect is validated, the technical team will perform the necessary repairs to restore your scooter to factory specifications.

EMOVE (Voro Motors) Warranty Period:

  • 1-year limited warranty on scooters.

How to claim EMOVE (Voro Motors) Warranty

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EMOVE (Voro Motors) Contact Information:

Email Support

support@voromotors.com

Phone Number

+1 (323) 922-3329.

Monday – Friday, 9:00 AM – 6:00 PM ET

Contact Address

VORO (LA)
15041 Goldenwest Cir,
Westminster, CA 92683

  • Chat or Submit a Claim

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What is covered under the EMOVE (Voro Motors) Warranty?

These are covered in VoroMotors' warranty policy

  • Structural Components: The main frame, steering column, and folding mechanism against welding or material failures under normal use.
  • Electronic Core: Protection for the battery pack, motor(s), controller, and the throttle/display assembly against manufacturing defects.
  • Mechanical Systems: Major failures in the suspension system and internal wiring harnesses.
  • Authorized Labor: Repairs performed by VoroMotors technicians at their official service hubs for valid warranty claims.

What is NOT covered under the EMOVE (Voro Motors) Warranty?

These are NOT covered in VoroMotors' warranty policy

  • Wear & Tear Parts: Consumable items such as tires, inner tubes, brake pads, discs, deck grip tape, and handlebar grips.
  • Water & Moisture Damage: Malfunctions caused by exposure to rain, puddles, or liquid submersion are strictly excluded from the standard warranty.
  • Accidental Damage: Any issues resulting from crashes, drops, collisions, or improper assembly by the user.
  • Unauthorized Modifications: The warranty is voided if the owner installs third-party software, "unblocks" speed limiters, or opens the battery casing.

Products of EMOVE (Voro Motors):

Our complete claim assistance covers all EMOVE (Voro Motors) products, including:

Product name
EMOVE Cruiser/Cruiser S
RoadRunner series electric scooters

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of EMOVE (Voro Motors) logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of EMOVE (Voro Motors).