Three communication modes are accessible for reaching out to the customer support team. The live chat provides instant responses, while email responses typically take 24-48 hours, which should be used when you are unable to reach them.
The brains of the customer support team members are filled with numerous solutions to various topics you may have questions about. The form contains your name and email with other fields which are not mandatory.
The items that were sold to domestic and foreign customers via the official website of MVMT can be returned for free. You ought to make the return within sixty days of delivery. Presently, you cannot expect them to provide exchanges.
The customer support team is a three-in-one solution for replacements, warranty claims, and returning damaged items. Please be patient and allow ten business days for the refund to be processed.
Items listed on the return label are allowed to be returned. Additional items returned without a return request will not be processed correctly.
The warranty becomes invalid if the timepiece or jewelry was not bought from an Authorized Movado Dealer, as confirmed by a valid proof of purchase, such as a dated sales or gift receipt displaying the retailer's name and a distinctive style number for the Movado product.
During the warranty process, MVMT Watches may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting MVMT Watches, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
MVMT Watches assures the original purchaser that their timepiece or jewelry will be free from material and workmanship defects affecting its proper functioning under normal use for a duration of two years from the purchase date.
2-year warranty
The limited warranty excludes coverage for analog batteries, straps, watch bracelets, crystals, gold- or ionic-plating, PVD finishing, cosmetic concerns like scratches or typical wear and tear, as well as any damage resulting from accidents, misuse, or alterations, servicing, or repairs conducted by anyone other than a Movado Authorized Service Center.
For a decade, the dedicated team at MVMT Watches has been delighted to offer you the latest in California Modern watchmaking. Each MVMT timepiece is imaginatively conceived at their Venice Beach headquarters, designed to operate with the utmost precision, purpose, and unique qualities that enhance your timekeeping experience. MVMT Watches is committed to donating one percent of its revenue to four distinct organizations, selected with the input of the community they serve.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MVMT Watches logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MVMT Watches.