Three communication modes are accessible for reaching out to the customer support team. The live chat provides instant responses, while email responses typically take 24-48 hours, which should be used when you are unable to reach them.
The brains of the customer support team members are filled with numerous solutions to various topics you may have questions about. The form contains your name and email with other fields which are not mandatory.
The items that were sold to domestic and foreign customers via the official website of MVMT can be returned for free. You ought to make the return within sixty days of delivery. Presently, you cannot expect them to provide exchanges.
The customer support team is a three-in-one solution for replacements, warranty claims, and returning damaged items. Please be patient and allow ten business days for the refund to be processed.
Items listed on the return label are allowed to be returned. Additional items returned without a return request will not be processed correctly.
The warranty becomes invalid if the timepiece or jewelry was not bought from an Authorized Movado Dealer, as confirmed by a valid proof of purchase, such as a dated sales or gift receipt displaying the retailer's name and a distinctive style number for the Movado product.
2-year warranty
650 From Road, Suite 375,
Paramus, New Jersey-07652,
USA.
Let Warranty Valet assist you in claiming MVMT Watches warranty hassle-free.
MVMT Watches assures the original purchaser that their timepiece or jewelry will be free from material and workmanship defects affecting its proper functioning under normal use for a duration of two years from the purchase date.
The limited warranty excludes coverage for analog batteries, straps, watch bracelets, crystals, gold- or ionic-plating, PVD finishing, cosmetic concerns like scratches or typical wear and tear, as well as any damage resulting from accidents, misuse, or alterations, servicing, or repairs conducted by anyone other than a Movado Authorized Service Center.
Our claim assistance covers all MVMT Watches products, including:
Product name |
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Watches |
Eyewear |
Keychains |
Pendants |
Necklaces |
Bracelets |
Sunglasses |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MVMT Watches logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MVMT Watches.