3 Simple Steps for Movin' Warranty Claim

Step 1:

• Visit the official Movin contact us page to link your purchase to your profile; keeping your registration updated ensures you are eligible for the comprehensive warranty.

• Find your unique identifier usually located on the frame (near the crank or head tube) or on the digital display unit; this is a mandatory requirement for all service requests.

• Ensure you have a digital copy of your receipt or invoice from movinev.com or an authorized dealer; the warranty is non-transferable and strictly applies to the original retail purchaser.

Step 2:

• Consult your Movin' GPS or Smart Display for error codes; many modern Movin' models provide real-time diagnostics that can help the tech team identify a controller or sensor issue before you arrive.

• Capture clear photos and video of the defect; because Movin' bikes are often used for heavy delivery work, visual evidence helps the team verify that the issue is a material defect rather than standard commercial wear.

• Identify if the fault lies within a "Core" part (Motor/Frame) or a "Wear" part (Tires/Brakes), as coverage terms can vary by component type despite the comprehensive overarching policy.

Step 3:

• Reach out to the team to Contact Us directly by emailing  or visiting the official website to submit a support ticket with your registration details and photos.

• For those in the GTA, visit the Toronto storefront or an authorized service center like CJ Bikes or epRider for a professional in-person diagnostic.

• Once the claim is validated, Movin' will provide necessary replacement parts or perform a professional repair using genuine components to restore your bike to peak delivery condition.

Movin' Warranty Period:

• 2-Year Comprehensive Warranty.