3 Simple Steps for Motorola Warranty Claim
Step 1:
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The initiation of a warranty claim can be done by contacting Motorola's customer service center.
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It is up to you to choose the convenient means of contacting them. They can be reached through live chat platforms such as Moli and Facebook Messenger.
Step 2:
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Motorola does not charge for repairs during the warranty period. However, products outside the warranty period may incur a small repair fee. Once you submit a repair request, the repairs are typically completed within 3 to 5 business days.
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Save the IMEI, Service Order number, email address, or contact phone number as they play a vital role in tracking the repair status.
Step 3:
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You have the option to extend the warranty for an additional year with the Moto Care Extended Service Plan. Additionally, you can obtain 2-year damage coverage immediately upon purchasing Moto Care Accidental Damage Protection.
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You can cancel extended service and accidental damage protection within 60 days of purchase for a full refund, regardless of the reason.
Motorola Warranty Period:
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12-month standard limited manufacturer warranty
Motorola Contact Information:
Phone Number
USA:+1-800-734-5870
Mon-Fri: 7.00am - 9.00pm, Sat & Sun: 9.00am - 6.00pm(CT)
Other Countries
Canada:
+1-800-461-4575
+44-0870-9541054
+61-1300-138-823
+1-800-461-4575
Mon-Fri: 7.00am - 10.00pm, Sat & Sun: 9.00am - 6.00pm(CT)
UK:+44-0870-9541054
Mon-Fri: 8:00 am - 4:00 pm
Australia:+61-1300-138-823
Mon - Fri: 8:30 am - 5:30 pm (AES time)
Contact Address
222 W. Merchandise Mart Plaza, Suite 1800,
Chicago, Illinois - 60654,
USA.
What is covered under the Motorola Warranty?
Motorola warranty policy applies to:
- The Motorola warranty covers manufacturing defects and malfunctions for a specified period.
- It includes repair or replacement of faulty hardware or software components, as per the warranty terms and conditions.
- Common issues like non-functioning microphones or speakers, overheating, or a battery that won’t charge are covered.
- Depending on the issue, Motorola provides either a repair or a replacement.
What is NOT covered under the Motorola Warranty?
Motorola warranty does not apply to:
- The Motorola warranty excludes damages caused by accidents or misuse.
- Unauthorized repairs or modifications are not covered under the warranty.
- Normal wear and tear, software malfunctions, and cosmetic damage are excluded.
- Coverage is limited to specific conditions, as outlined in the warranty terms.
Products of Motorola:
Our claim assistance covers all Motorola products, including:
| Product name |
|---|
| Moto G |
| Motorola Edge |
| Headphones |
| Stylus Pens |
| Wearables |
| Motorola Razr |
| Car Chargers |
| Powerbanks |
| Wireless Chargers |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Motorola logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Motorola.