Creating an account is essential to claim the warranty or request repairs for your product through the repair program. The customer care service center will provide further instructions on what needs to be done.
The eye care practitioner is the point of contact for returning prescribed sunglasses. Costa Optical eyeglass frames or lenses supplied by your Eye Care Practitioner cannot be repaired.
Undamaged products can be returned within thirty days from the date of receipt. Costa Del Mar will credit the refund amount to your bank account once they receive and inspect the products. You can see a clear explanation of how to make the returns on the return page
The processing of the refund will be notified via email and the refund time limit does not go beyond the five business days. Exchanging products is currently not feasible; however, you have the option to reorder from the official website.
The manufacturer will not be responsible for incurring the processing fee which is a mixture of applicable taxes, return shipping, and handling charges. The limited warranty policy is not similar for all products.
For further inquiries concerning shipping and returns, they encourage you to explore the comprehensive Shipping and Return FAQs section. This resource is designed to provide you with detailed information and answers.
During the warranty process, Costa Del Mar may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
Suite 100,
Daytona Beach, FL-32117,
USA.
If you have trouble contacting Costa Del Mar, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Costa Del Mar provides a warranty covering defects in materials or workmanship. Costa will, at its discretion, repair or replace any product identified by Costa as having a manufacturer's defect, with either an identical item or a reasonably equivalent style. Please note that all of Costa's Limited Warranties are valid exclusively in the USA, Canada, and US Special Territories.
2-year limited warranty on non-Rx sunglasses, RX sunglasses, and prescription eyeglasses
The warranty provided by Costa Del Mar does not extend to include third-party lenses, normal wear, and tear, broken hinges, scratched lenses (after one year from the date of purchase), accidental damage, misuse, or any other issues that Costa determines are not defects in materials or workmanship.
Costa Del Mar, commonly known as Costa, is a US-based company specializing in polarized sunglasses, with its headquarters situated in Daytona Beach, Florida. Established in 1983 by Ray Ferguson in the same location, Costa Del Mar has gained prominence in the sports sunglasses industry. Renowned for their suitability for outdoor activities, including summer pastimes, recreational fishing, and boating, Costa sunglasses have earned a favorable reputation. Notably, Costa's Baffin Sunglasses received the prestigious Best of Show: Eyewear award at ICAST 2018.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Costa Del Mar logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Costa Del Mar.