3 Simple Steps for Costa Del Mar Warranty Claim

Step 1:

• Create or log in to your Costa account to start a warranty or repair request.

• Contact customer support to receive instructions for your claim.

• Provide product details and issue description for verification.

• For prescription sunglasses, contact your Eye Care Practitioner.

Step 2:

• If eligible, return products within 30 days of delivery (for refunds).

• Ensure items are in acceptable condition and include required details.

• Once received and inspected, Costa will process the refund.

• Refunds are typically completed within up to 5 business days, with email confirmation.

Step 3:

• Customers are responsible for processing fees, including taxes, return shipping, and handling.

• Follow instructions provided by support for repair or warranty service.

• Check the Shipping & Returns FAQ section for additional details.

• Final resolution may include repair service or warranty support, depending on eligibility.

Costa Del Mar Warranty Period:

• 2-year limited warranty on non-Rx sunglasses, RX sunglasses, and prescription eyeglasses

Real Experiences with Costa Del Mar Warranty Claims:

Typical Processing Time: Most Costa warranty claims are processed within 5–10 business days after inspection and approval.

Reason for Common Delays: Delays usually happen due to missing proof of purchase, unclear product photos, or incorrect account/claim details.

Helpful Tip to make the claim easier: Submit clear images, create a Costa account, and include full product details upfront to speed up approval.

Required Documents for Your Costa Del Mar Warranty Claims:

• Proof of purchase (receipt or order confirmation)

• Product images showing the defect

• Product details