The customer support team is responsible for warranty claims. You do not have to worry about getting in touch with them when your problematic products are under warranty coverage.
They will never ever incur shipping charges for requests made for any warranty or repairs. Moscot bears no responsibility for theft or loss during transportation.
The return will be processed correctly within 7-10 business days if you initiate the return within 10 calendar days of receiving the products. The products that are about to be returned should not be used or damaged.
The cost of return shipping is taken care of by them for orders made from the official website and within the USA. Return shipping charges should be paid by buyers who made and returned orders beyond the boundaries of the Land of Freedom.
Upon receipt, please allow 7-10 business days for processing. Refunds will be issued to the original payment method or provided as a credit on the official website.
The refund amount is based on the retail price of the items at the time of purchase, and shipping charges are non-refundable.
During the warranty process, MOSCOT may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting MOSCOT, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
MOSCOT assures that the covered product is free from defects in material and workmanship for one year from the date of purchase, extending this warranty to the original buyer. During this period, MOSCOT will repair or replace, at no cost, any part that is found to be defective in material or workmanship.
1-year warranty
The warranty does not cover repairs required due to anything other than normal use, which includes, but is not limited to, damage, defects, or breakage resulting from misuse, abuse, accidents, alterations, or improper or unreasonable use of the product. Additionally, frames that have been lost or stolen are not covered. Corrective work necessitated by repairs made by anyone other than a MOSCOT-authorized technician is not covered under the warranty
Drawing on over 100 years of eyewear expertise and unparalleled craftsmanship, MOSCOT blends its refined downtown aesthetic to craft timeless eyewear. Despite its global recognition as a fashion brand, MOSCOT retains its roots as a neighborhood optical shop. Designed and prototyped in New York City, every MOSCOT eyewear piece is meticulously handmade using top-tier materials, real hardware, and hinges securely riveted through the temple and frame fronts to ensure robust construction. From in-house frame design and lens manufacturing to final quality control testing, each MOSCOT frame undergoes adjustments, cleaning, and inspection in New York City labs.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MOSCOT logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MOSCOT.