3 Simple Steps for EyeBuyDirect Warranty Claim:

Step 1:

  • You should not cross the given time limit; it is two weeks from the receipt of the order to make a refund request. Just four smooth steps have to be followed in the return policy to complete the return procedure effortlessly.

  • Either to start the return or replace, the account section has to be visited as it stores the history of purchase. In one or two days, for the authentication of the return information, the customer service team will call you back.

  • Including the delivery confirmation number, eyewear must be sent using physical mail. EyeBuyDirect intends to provide the refund within 48 hours, as well as you can opt for a replacement.

Step 2:

  • EBD credits and replacement pairs will not be reimbursed. You are supposed to be responsible for the shipping charges for the one-time replacement. Getting a refund or replacement is not possible unless you notify the customer service team and ship back the products.

  • You can utilize EBD Credits for up to half of your order when replacing your eyewear. Your order details can be modified after informing the customer service team, or you may request a replacement for eyewear using the same order details.

Step 3:

  • Taking your safety into account, they want you to place the order online or send you a secured link to make the payment without encountering any issues. You will be able to see the form to get in touch with them.

  • All answers to your questions have been covered in the FAQs section. It is your choice to contact them via live chat or over the phone.

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    Warranty Now

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Place a call to get more support for warranty claim

Contact Address

4000 Luxottica Place,
Mason, Ohio-45040,

What is covered under the EyeBuyDirect Warranty?

EyeBuyDirect offers a 365-day product guarantee, ensuring that customers qualify for a single replacement pair within a year. A replacement pair will be issued solely in the presence of evident defects in material and craftsmanship.

  • 365-day or 12-month guarantee

What is NOT covered under the EyeBuyDirect Warranty?

The warranties do not extend to include damages or return requests resulting from accidents, negligence, or improper care. Additionally, items that are not used in compliance with the instructions provided in the manuals are not eligible for warranty protection.

About EyeBuyDirect

EyeBuyDirect is revolutionizing the eyewear industry, revolutionizing one pair of glasses at a time. By introducing eco-friendly collections such as 5 TO SEE and Nature Harmony, crafted from recycled materials, EyeBuyDirect is committed to fostering a sustainable planet. Through initiatives like donating over 1 million pairs of eyewear and collaborating with conscientious organizations, EyeBuyDirect is dedicated to shaping a brighter future. As your ultimate online glasses destination, EyeBuyDirect has been delivering affordable, top-notch frames and lenses since 2005, earning them consistent acclaim as the premier choice for purchasing prescription eyewear.

Products of EyeBuyDirect

Polarized Sunglasses Eyeglass Frames Reading Glasses Prism Lenses Bifocal Lenses

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of EyeBuyDirect logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of EyeBuyDirect.