3 Simple Steps for EyeBuyDirect Warranty Claim

Step 1:

• You should not cross the given time limit; it is two weeks from the receipt of the order to make a refund request. Just four smooth steps have to be followed in the return policy to complete the return procedure effortlessly.

• Either to start the return or replace, the account section has to be visited as it stores the history of purchase. In one or two days, for the authentication of the return information, the customer service team will call you back.

• Including the delivery confirmation number, eyewear must be sent using physical mail. EyeBuyDirect intends to provide the refund within 48 hours, as well as you can opt for a replacement.
  

Step 2:

• EBD credits and replacement pairs will not be reimbursed. You are supposed to be responsible for the shipping charges for the one-time replacement. Getting a refund or replacement is not possible unless you notify the customer service team and ship back the products.

• You can utilize EBD Credits for up to half of your order when replacing your eyewear. Your order details can be modified after informing the customer service team, or you may request a replacement for eyewear using the same order details.

Step 3:

• Taking your safety into account, they want you to place the order online or send you a secured link to make the payment without encountering any issues. You will be able to see the form to get in touch with them.

• All answers to your questions have been covered in the FAQs section. It is your choice to contact them via live chat or over the phone.
  

EyeBuyDirect Warranty Period:

• 365-day or 12-month guarantee