Monogram Appliances encourages you to register your product. To initiate the registration process, you must have an account. Clients with an existing account can proceed by logging in.
You can verify your order status with just the reference number and your email address. The reference number is provided in the confirmation email sent by GE Appliances.
For parts, accessories, repair, and maintenance, you need to have the model number to locate the parts and accessories you are looking for. The model number is typically found on tags located inside or on the rear side of your appliance.
Every part is covered by a one-year warranty, with the exception of filters, and there is a hassle-free thirty-day return policy.
Expert customer support team members are at your doorstep to give the answers to your questions or issues you may have to face at the time of purchase, installation, or ownership of your Monogram Appliances.
During regular business hours, you have multiple convenient avenues to reach out to them. You can choose to contact them through email, engage in live chat, or simply make a phone call.
During the warranty process, Monogram Appliances may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Each product has different warranty period.
2-year limited labor and parts warranty on most of the products
P.O. Box 34820,
Louisville, KY-40232,
USA.
If you are having trouble contacting Monogram Appliances, submit a claim here.
The scope of the limited warranty encompasses the original purchaser and any subsequent owners of products acquired for domestic use within the United States. In cases where the product is situated in an area lacking access to an Authorized Servicer, you may incur a trip charge or may be obligated to transport the product to an Authorized Service location. Please note that all warranty-related services are administered by their Factory Service Centers or an authorized Customer Care technician.
The limited warranty excludes specific situations and scenarios. It does not cover service trips to your home aimed at teaching you how to use the product. Also, improper installation, delivery, or maintenance are not covered. Failures due to product abuse, misuse, commercial use, or usage outside its intended purpose are not covered. The warranty does not apply to the replacement of house fuses or resetting of circuit breakers. Moreover, it doesn't cover damage caused by accidents, fires, floods, or acts of nature. Incidental or consequential damage resulting from potential defects with the appliance is also excluded. Damage to the finish, such as surface rust, tarnish, or minor blemishes not reported within 48 hours of delivery, is not covered. Additionally, the warranty doesn't include incidental or consequential damage resulting from potential defects with the appliance or damage occurring after the product's delivery. If the product is not accessible for the required service, it's not covered by the warranty. Service to repair or replace light bulbs is not included, except for LED lamps. Also, resetting the fire containment door deployed due to misuse is not covered by the warranty.
Our claim assistance covers all Monogram Appliances products, including:
| Product name |
|---|
| Rangetops and Cooktops |
| Wall Ovens |
| Steam Ovens |
| Range Hoods |
| Warming Drawers |
| Hearth Ovens |
| Ice Makers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Monogram Appliances logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Monogram Appliances.