If you're preparing to file a warranty claim for Copper Chef, simply follow these steps for a successful process.
No product registration method is followed by Copper Chef so you are requested to contact the customer service team for your questions regarding orders or products.
Moreover, you are able to look over your status, invoice, and payment information on the same page. Your contact information, product name, and model number are necessary in this process.
Their money-back guarantee takes effect from the moment your product is delivered to your doorstep. Within this given time period, you have the flexibility to return or exchange your product. Please ensure you retain proof of purchase for this process.
Your original order number is a must to initiate the return process or to replace the product. The original processing and handling fees are excluded from monetary refunds.
Should you wish to return a product acquired from an authorized retailer, please utilize "Retail" as your return authorization number. If you require assistance, do not hesitate to contact the Customer Service team for guidance and support.
The exterior of your package is designated for your return authorization number to ensure a seamless processing experience. When packing your product, please exercise care.
Furthermore, include a written note within the package containing your full name, address, contact number, and email address, along with an explanation for the return. Be sure to clearly indicate whether you are seeking a refund or a replacement.
The guarantee begins on the date of purchase. This guarantee is specific to the original purchaser and is non-transferable. If you encounter any issues with one of their products within the first year of purchase, you have the option to return the product or the specific component for replacement with a new product or part that is functionally equivalent. Please keep in mind that the original proof of purchase is required, and you are responsible for the cost of returning the unit to them. In the event a replacement unit is provided, the guarantee coverage expires six months after you receive the replacement unit or at the end of the remaining original guarantee period, whichever is later. Empower Brands, LLC retains the discretion to replace the unit with one of equal or greater value.
60-day money-back guarantee
1-year replacement guarantee on Titan Peeler Pro
7-year guarantee on Round Fry Pan with Lid
The guarantee does not extend to changes in the product's appearance unless these changes significantly affect its function. Additionally, the guarantee does not cover products that have not been used in accordance with the instruction manual. You will not qualify for a refund, repair, or replacement if the product has been subjected to accidents, misuse, abuse, improper maintenance or repair, or unauthorized modifications.
Copper Chef was born from the ambition to elevate the home cooking experience, bringing the durability, performance, and precision typically reserved for restaurant chefs into your own kitchen. Each Copper Chef product is meticulously designed with the intelligent features necessary to recreate the level of professional cooking in your home, whether it's on your stovetop, in your oven, or on your countertop.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Copper Chef logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Copper Chef.