No product registration method is followed by Copper Chef so you are requested to contact the customer service team for your questions regarding orders or products.
Moreover, you are able to look over your status, invoice, and payment information on the same page. Your contact information, product name, and model number are necessary in this process.
Their money-back guarantee takes effect from the moment your product is delivered to your doorstep. Within this given time period, you have the flexibility to return or exchange your product. Please ensure you retain proof of purchase for this process.
Your original order number is a must to initiate the return process or to replace the product. The original processing and handling fees are excluded from monetary refunds.
Should you wish to return a product acquired from an authorized retailer, please utilize "Retail" as your return authorization number. If you require assistance, do not hesitate to contact the Customer Service team for guidance and support.
The exterior of your package is designated for your return authorization number to ensure a seamless processing experience. When packing your product, please exercise care.
Furthermore, include a written note within the package containing your full name, address, contact number, and email address, along with an explanation for the return. Be sure to clearly indicate whether you are seeking a refund or a replacement.
During the warranty process, Copper Chef may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The warranty period is 1 year for the Total Peeler Pro and 7 years for the round fry pan with lid.
60-day money-back guarantee
1-year replacement guarantee on Titan Peeler Pro
7-year guarantee on Round Fry Pan with Lid
For further info, Kindly Get in touch with Copper Chef via this email.
[email protected]15392 Cobalt Street,
Sylmar, CA-91342,
USA.
If you are having trouble contacting Copper Chef, submit a claim here.
The guarantee begins on the date of purchase. This guarantee is specific to the original purchaser and is non-transferable. If you encounter any issues with one of their products within the first year of purchase, you have the option to return the product or the specific component for replacement with a new product or part that is functionally equivalent. Please keep in mind that the original proof of purchase is required, and you are responsible for the cost of returning the unit to them. In the event a replacement unit is provided, the guarantee coverage expires six months after you receive the replacement unit or at the end of the remaining original guarantee period, whichever is later. Empower Brands, LLC retains the discretion to replace the unit with one of equal or greater value.
The guarantee does not extend to changes in the product's appearance unless these changes significantly affect its function. Additionally, the guarantee does not cover products that have not been used in accordance with the instruction manual. You will not qualify for a refund, repair, or replacement if the product has been subjected to accidents, misuse, abuse, improper maintenance or repair, or unauthorized modifications.
Our claim assistance covers all Copper Chef products, including:
| Product name |
|---|
| Fry Pans |
| Egg Makers |
| Electric Skillets |
| Induction Cooktops |
| Peelers |
| Cookers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Copper Chef logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Copper Chef.