Step 1:

  • Please remember that Modway does not have any procedure or protocol for product registration as the talented and experienced customer support team is working for you.

  • A small form is on the contact page which includes your name, phone number, email, subject, and message fields.

Step 2:

  • The warranty excludes damage caused by regular wear and tear, negligence, abuse, or misuse, as well as inadequate or improper maintenance, cleaning, or care.

  • This warranty policy also does not cover damage from exposure to sunlight, chemicals, or other liquids, as well as damage caused by pets or usage inconsistent with the product's intended purpose. 

Step 3:

  • Additionally, the warranty scheme does not cover situations where the product is used for purposes other than its intended use.

  • Moreover, warranties do not apply to items used for rental, business, commercial, institutional, or any other non-residential purposes.

Modway Warranty Period:

  • 1-year spring back warranty on relax size pillow

  • 10-year warranty on kate mattress

Modway Contact Information:

Email Support

[email protected]

Phone Number

+1-609-256-9000

Contact Address

11895 Cedar Street,
Hesperia, CA-92345,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Modway warranty hassle-free.

What is covered under the Modway Warranty?

Modway assures that all products will be free from defects in materials or workmanship. Within the warranty period, the manufacturer will repair or replace any defective products.

What is NOT covered under the Modway Warranty?

The warranty does not cover products damaged due to abuse, misuse, or acts of nature. It also excludes products that have not been used in accordance with the instructions provided in the guidebooks.

Products of Modway:

Our claim assistance covers all Modway products, including:

Product name
Armchairs
Sofas
Dining Chairs
Bed Frames
Headboards
Floor Lamps

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Modway logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Modway.