For the warranty claim, a couple of images and a detailed explanation of the problem are needed and that should be sent to the email mentioned below. One or two business days are sufficient for them to get back to you after they receive your email.
Through email, Mission Workshop sends you a set of instructions that explain the procedure for shipping the product to the manufacturer.
With an email address and order number, you can commence the return process. The return policy applies to the products that do not meet your expectations and follows a 45-day time period from the purchase date to return the products.
You must pack your new and unused items in their original packaging, ensuring the original hang tags are not missing. The processing time for a refund ranges from a minimum of 10 business days to a maximum of 12 business days from the date it reaches the warehouse border.
A confirmation email will be sent once your refund has been processed to the original payment method. If you made the purchase from third parties and not from the official website of Mission Workshop or Mission Workshop's San Francisco retail store, please contact them directly.
Products that have undergone modifications, alterations, or any changes deviating from their original form are not eligible for returns, exchanges, or warranty claims.
During the warranty process, Timbuk2 Bags may provide you with one of the following solutions: either a warranty replacement or warranty service during the lifetime warranty period.
Lifetime guarantee
40 Rondel Place,
San Francisco CA-94103,
USA.
Let Warranty Valet assist you in claiming Mission Workshop warranty hassle-free.
Should any of the products fail due to defects in materials or workmanship, they will either repair or replace them with a similar item at no cost, including the shipping back to you (limited to the US unless stated otherwise). All warranties apply solely to the original owner and necessitate proof of purchase from Mission Workshop or one of their authorized dealers.
The warranty of Mission Workshop excludes deterioration resulting from the typical wear and tear that occurs naturally throughout the lifespan of the materials in the bag or garment.
Our claim assistance covers all Mission Workshop products, including:
| Product name |
|---|
| Messenger Bags |
| Laptop Bags |
| Shoulder Bags |
| Camera Bags |
| Hydration Bags |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Mission Workshop logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Mission Workshop.