• 12 Jan, 2024

Here are the possible ways to claim the warranty with Case Knives.

3 Simple Steps for Case Knives Warranty Claim:

Step 1:

  • The warranty form, also known as the repair form, has to be used when you find that your Case knife has defects in manufacturing. They will repair your knife with parts manufactured recently.

  • You should not attempt to send the knife with any collectible boxes, tins, tissues, or original paperwork. The duration for the knife to be serviced is 6-8 weeks. When it is determined that your knife cannot be repaired under the warranty period, you will be provided with a new one.

Step 2:

  • A refund is provided for the products returned in new and unused condition without crossing the time limit of thirty days from the order shipment date. The products should have been purchased from the official website of Case for return.

  • The original packaging should be used to return the products and you cannot send back the personalized products to the seller. Case reserves the right to impose a restocking fee of $25 at their discretion for items returned with a value of $250 or more.

  • The order number should be labeled on the outside and inside of the package. You don't need to hesitate when you call consumer relations specialists for further clarification.

Step 3:

  • The return form includes your order number, reason for the product to be returned, first and last name, email, and phone number. Other than one field, all fields are mandatory to be filled out.

  • The queries regarding general questions, online orders, Case Collectors Club, and custom imprinting will be addressed by the masterminded customer support team.

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Phone Number

+1-800-523-6350

Mon-Fri: 8am - 5pm(EST)

Contact Address

50 Owens Way,
Bradford, PA-16701,
USA.

What is covered under the Case Knives Warranty?

Case Knives assures that every knife they produce is free from defects in material and workmanship for the lifetime of the owner. They commit to repairing or replacing any defective Case knife with a new one.

  • Lifetime warranty

What is NOT covered under the Case Knives Warranty?

Case Knives does not provide a warranty for its products in cases of normal wear or misuse. It's important to note that Case knives are not designed or intended for use as hammers, chisels, pry bars, or screwdrivers.

About Case Knives

Each day, a tiny fragment of America's heritage is held in the pockets of its citizens. It serves as a modest yet robust reminder that any worthwhile endeavor deserves to be done with precision. At Case, their knives are crafted by individuals of integrity for people who value integrity. This tradition has been upheld for over a century, and it will continue for the next hundred years. Presently, Case is under the ownership of Zippo Manufacturing Company, renowned for producing the world-famous Zippo® windproof lighter. Zippo is also a family-owned business based in Bradford.

Products of Case Knives

Dress Socks Chamois Heritage Knives Signature Knives Modern Knives

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

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