3 Simple Steps for Microsoft Warranty Claim:

Step 1:

  • On the order history page of the Microsoft account, Microsoft has outlined how to make a return or exchange. Directly opposite of each item, you will find the "request a return" button.

  • The instructions on the screen can be useful to obtain the prepaid shipping label for the return. Once Microsoft determines that the returns are eligible after receiving them, the replacement or refund process begins.

Step 2:

  • The refund will be reflected in the original payment option and it is expected to be credited within 3–5 business days from the date the products are delivered to Microsoft. 

  • Microsoft does not authorize returns for purchases of Microsoft products or items acquired from other retailers. A single item that came with the bundle of items should never be returned.

Step 3:

  • The customer support team is well prepared and trained for the uncertainties of using or regarding the clusters of products designed by Microsoft. The assistance has also expanded to business sectors.

  • The physical products must be returned within sixty days from the date you receive them. You should ensure that the products are in new condition in their original packaging, along with all parts, components, instruction manuals, and documentation.

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Phone Number


Place a call to get more support for warranty claim

Contact Address

One Microsoft Way,
Redmond, Washington-98052,

What is covered under the Microsoft Warranty?

Each Surface device is accompanied by at least a 1-year Microsoft hardware limited warranty. This warranty encompasses mechanical breakdowns, technical support (90 days for software and one year for hardware), and prepaid return shipments. Your surface protection begins from the date of purchase.

  • 90-day software warranty

  • 1-year limited warranty on hardware

What is NOT covered under the Microsoft Warranty?

The warranty does not extend to issues resulting from your actions or inactions, those of third parties, or circumstances outside of Microsoft's reasonable control.

About Microsoft

Microsoft aims to empower individuals and organizations worldwide to accomplish more. Headquartered in Redmond, Washington, Microsoft Corporation is a leading American multinational corporation and technology company. Renowned for its Windows operating systems, the Microsoft 365 productivity suite, and the Edge web browser, Microsoft also offers flagship hardware such as the Xbox video game consoles and the Microsoft Surface range of touchscreen PCs. It is recognized as one of the top five American information technology companies.

Products of Microsoft

Surface Laptop Studio 2 Surface Laptop Go 3 Surface Pro 9 Surface Laptop 5 Copilot in Windows

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

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