• 24 Aug, 2023

If you're planning to make a warranty claim with Microsoft, here is how you can claim.

3 Simple Steps for Microsoft Warranty Claim:

Step 1:

  • The process for claiming a warranty with Microsoft is quite straightforward. Navigate to the “Order History” page on your Microsoft account, where you can find the products you have purchased.

  • Now choose the product you want to claim and select the “request a return” option. Please note that if the product is not listed, it may not be eligible for the claim.

  • Follow the instructions given on the screen in order to obtain a prepaid shipping label which is essential for the return. If you don’t get the prepaid shipping label, please contact support.

Step 2:

  • Microsoft will verify the product after they receive it. If they find the product is eligible, they will process the replacement or refund. In the case of a refund, the full amount will be credited to the original payment option, excluding the original shipping and handling charges.

  • You can track your return status on the Order History page itself.

  • The refund typically takes 3–5 days to reflect in your account. Please be advised that it is not possible to return individual items from within a bundle.

Step 3:

  • For Microsoft’s Surface products, you can claim both warranty and service by submitting this form, with all the details including product, product version, and serial number filled accurately.

  • You can also download the Surface App where you can find the Warranty & Service option to submit your request. Make sure to register your product before submitting the claim.

  • Keep in mind that, if you have purchased the products from another organization, please contact them (particular organization) for the returns and refunds. For any inquiries or concerns, get assistance promptly from the Microsoft Support Community.

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+1 800-426-9400

Mon - Fri: 8:00 a.m. - 8:00 p.m. CT

Contact Address

One Microsoft Way,
Redmond, WA 98052,
United States

What is covered under the Microsoft Warranty?

Every Microsoft device and accessory is accompanied by a Standard Limited Warranty. Microsoft Complete offers extended hardware coverage for hardware and accidental damages. The warranty coverage of Microsoft includes mechanical breakdowns, technical support (90 days of software and 1 year of hardware telephone support), and advanced exchange support. Notably, post-purchase, you'll gain access to limitless technical support directly from Microsoft. The protection of Surface Devices typically begins from the date of purchase. Microsoft encourages you to extend the coverage and enhance the lifespan of your Surface devices by opting for one of their plans.

  • 90 Days of Technical Support – Surface-branded Accessory.

  • 1-Year Warranty — Surface-branded Accessory.

What is NOT covered under the Microsoft Warranty?

As mentioned, Surface Devices are backed by a 1– year warranty. However, physical damages or liquid damages on your devices are not covered by the standard limited warranty unless your device is protected by any accidental damage plan. It is also important to note that theft is not within the scope of Microsoft’s warranty coverage.

About Microsoft

Microsoft is a globally renowned and influential brand in the realm of technology sector. Headquartered in Redmond, Microsoft Corporation stands as a pioneer in its industry. Sticking with their prime objective which is to empower every person and every organization to achieve more, they have been introducing notable applications, Internet Explorer, and Edge web browsers that can take life to the next level. The brand's dedication to quality, intuitive user interfaces, and continual improvement has earned its trust among millions of people and businesses around the world.

Products of Microsoft

Surface Hub Surface Go Surface Book Surface Pro Surface Laptop Surface Studio Xbox Mobile Xbox Series X Xbox Series S

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Microsoft logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Microsoft.