Just one business day is sufficient for the customer service team to get back to you as soon as you contact them for warranty-related issues or malfunctions.
Right below the 'Make An Enquiry' topic, a small form can be found filled with details such as name, email, type of inquiry, and a message box. The returns made due to warranty issues don't have to incur shipping costs and will be provided with a return shipping label.
The returned products will be accepted when they have prior approval from customer support and proof of purchase, are not worn, or damaged, and are in the original packaging. Most importantly, you should return the products within thirty days from the date of delivery.
The cost of arranging the return is yours, or a 20% fee will be deducted from your refund to cover the costs of replacing parts if it's found that the product or packaging has been damaged.
Melbourne Watch Company will process your refund immediately and make use of the payment method you used to order the product originally to credit the refund money.
The arrival of refund payments can vary, typically taking around 7 business days, contingent upon your bank and geographical location.
During the warranty process, Melbourne Watch may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
Suite 6, Level 3, 458 Swanston St,
Carlton, Victoria-3053,
Australia.
If you have trouble contacting Melbourne Watch, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Every watch bought from Melbourne Watch Company includes a 24-month manufacturer's warranty, starting from the date of purchase. This warranty provides coverage for any material or production defects concerning the watch, strap, and movement.
24-month manufacturer warranty
The warranty excludes damages resulting from misuse, physical force, or regular wear and tear. Attempting to repair or modify your timepiece without prior authorization will void your warranty.
In 2013, Melbourne Watch Company harnessed the influence of the online watch community to successfully introduce their inaugural model, the Flinders Automatic, through crowdfunding. The enthusiastic response to the Flinders inspired them to diversify their offerings and aspire to build a brand that embodies the essence of Melbourne. Comprised of a team deeply passionate about horology, they possess intricate knowledge of the timepieces they create and are eager to address any inquiries you might have on a personal level.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Melbourne Watch logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Melbourne Watch.