Just one business day is sufficient for the customer service team to get back to you as soon as you contact them for warranty-related issues or malfunctions.
Right below the 'Make An Enquiry' topic, a small form can be found filled with details such as name, email, type of inquiry, and a message box. The returns made due to warranty issues don't have to incur shipping costs and will be provided with a return shipping label.
The returned products will be accepted when they have prior approval from customer support and proof of purchase, are not worn, or damaged, and are in the original packaging. Most importantly, you should return the products within thirty days from the date of delivery.
The cost of arranging the return is yours, or a 20% fee will be deducted from your refund to cover the costs of replacing parts if it's found that the product or packaging has been damaged.
Melbourne Watch Company will process your refund immediately and make use of the payment method you used to order the product originally to credit the refund money.
The arrival of refund payments can vary, typically taking around 7 business days, contingent upon your bank and geographical location.
24-month manufacturer warranty
Suite 6, Level 3, 458 Swanston St,
Carlton, Victoria-3053,
Australia.
Let Warranty Valet assist you in claiming Melbourne Watch warranty hassle-free.
Every watch bought from Melbourne Watch Company includes a 24-month manufacturer's warranty, starting from the date of purchase. This warranty provides coverage for any material or production defects concerning the watch, strap, and movement.
The warranty excludes damages resulting from misuse, physical force, or regular wear and tear. Attempting to repair or modify your timepiece without prior authorization will void your warranty.
Our claim assistance covers all Melbourne Watch products, including:
| Product name |
|---|
| Straps |
| Watch Rolls |
| Flinders |
| Portsea |
| Carlton |
| Burnley |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Melbourne Watch logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Melbourne Watch.