A single customer support team single-handedly handles all questions related to topics such as post-sales service, obtaining a quote, product and technical inquiries, monitor and projector inquiries, trial accounts at no cost, and others.
Clicking the post-sales service button is appropriate for customers seeking warranty status and repair inquiries. The appropriate remedy will be provided.
Under the warranty period, defective products should be returned to AOPEN or an AOPEN-nominated repair center, with the cost borne by the customers, including any insurance, if available.
AOPEN will request that you submit a copy of the original purchase receipt for evaluation purposes. If they confirm that the products have material defects, you will receive either rectification of the defects or equivalent products.
The warranty service of AOPEN will not be available to you if the serial number does not match the provided warranty documents. The purchase date serves as the starting date of the warranty period.
The duration of the warranty period may differ depending on your country or region. AOPEN recommends verifying this information with your local representatives.
During the warranty process, AOPEN may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
P.O. Box 6137,
Temple, TX-76503,
USA.
If you have trouble contacting AOPEN, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
AOPEN ensures that this product will be free from material and workmanship defects during the warranty period. The warranty for AOPEN branded products begins from the date of purchase and is applicable only in the country of purchase.
1-year warranty on parts and labor, and mail-in or carry-in
3-year warranty on parts and labor, and mail-in or carry-in
The warranty does not extend to damage resulting from improper use, including but not limited to liquid ingress, external impact, drops, incorrect installation, overloading, unauthorized modifications, or improper testing. It also excludes damage from environmental factors such as inappropriate temperature or moisture levels, power surges, or operational procedures leading to software damage or computer viruses. Instances of forgotten or lost security passwords rendering the system inoperable, damage from improper software installation, or evidence of tampering, repair, or modification by unauthorized individuals as determined by AOPEN, are also not covered. Additionally, damage from inadequate packing or transportation, alteration of serial numbers or product information, broken or tampered warranty seals, non-compliance of product information, or expiration of the warranty period are excluded. Damage resulting from improper third-party components, natural disasters such as lightning strikes, floods, earthquakes, or other improper operations is also not covered. Consumables, accessories, and the operating system are not included in the warranty coverage.
AOPEN delivers top-tier, versatile, professional-grade Smart Vision Solutions across various platforms for cloud-based digital signage and applied computing. Central to AOPEN's identity is its commitment to Smart Innovation. Through ongoing advancements, they offer distinctive and tailored solutions implemented worldwide. With a proactive approach, the company continuously develops solutions to meet present and future market needs in applied computing and smart vision products, enabling the integration of AIoT and Machine Learning applications across diverse industries including QSR, Smart Retail, Smart Manufacturing, Hospitality, and Transportation. These solutions leverage analytical data to enhance revenue generation.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of AOPEN logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of AOPEN.