3 Simple Steps for Mattress Firm Warranty Claim

Step 1:

• Your warranty coverage is provided by the manufacturer and may vary by brand. Review your warranty card for coverage details and check the law tag on your mattress for the code needed to reference the warranty period.

• Ensure your mattress is clean before filing a warranty claim. Claims may be denied if the mattress is stained or unsanitary, so using a waterproof mattress protector is strongly recommended.

• If your mattress was delivered within the last 120 days, you may still be within the sleep trial period and can request an exchange directly. In that case, there is no need to file a warranty claim.

Step 2:

• File your warranty claim online for free by visiting the Mattress Firm warranty claims page, or contact the customer service team.

• Be sure to have a copy of your invoice ready, as the warranty process requires proof of purchase along with photos and a description of the defect.

• The team responds to submissions within 5 business days. If additional details are needed, a Warranty Representative will reach out directly at the contact details provided.

Step 3:

• If the product is found to be defective, the manufacturer will either replace it or offer a comparable model. 

• If it cannot be determined whether a defect exists from photos alone, a third-party inspection can be arranged for a fee of $79.99 if the product is then deemed defective, this fee is applied toward the $79.99 transportation fee for the warranty exchange delivery.  

• If your claim is approved, arrange delivery of the replacement through the instructions provided by the Warranty Representative. Transportation costs for the exchange are not covered under the manufacturer's warranty.

Mattress Firm Warranty Period:

• Warranty periods vary by brand and product. The average warranty length for Mattress Firm mattresses is 10 years , though some brands offer longer coverage.

Real Experiences with Mattress Firm Warranty Claims:

Typical Processing Time: Once a claim is submitted, customers can expect a response from a warranty specialist within 2 to 5 business days. If an exchange is approved, the new mattress is typically delivered within 7 to 14 days, depending on local stock availability.

Reason for Common Delays: The most frequent cause for a denied or delayed Mattress Firm warranty claim is the presence of minor stains, which immediately disqualifies the item for pickup. Delays also occur when customers provide photos that do not clearly show the measurement of the indentation against a straight edge.

Helpful Tip to make the claim easier: Use a waterproof mattress protector from the very first night of ownership. Because even a tiny spill can void your entire warranty, having a protector ensures that if a manufacturing defect like sagging occurs years later, your claim won't be rejected due to an unrelated cosmetic stain.

Required Documents for Your Mattress Firm Warranty Claims:

• Original Sales Receipt