3 Simple Steps for EcoFlow Warranty Claim

Step 1:

• The warranty period begins on the day your product is delivered to your address. Confirm that your product is still within the applicable warranty period before proceeding.

• Valid proof of purchase is required when submitting a warranty claim with EcoFlow. For orders placed on the EcoFlow website, have your sales invoice or order confirmation email ready. For products purchased from other channels, provide a valid purchase invoice or order number verified by the EcoFlow customer service team.

• Ensure that the issue is a manufacturing defect under normal use and does not fall under warranty exclusions. Damage caused by misuse, unauthorized modifications, force majeure, or products purchased from unauthorized resellers is not covered.

Step 2:

• For unconditional returns within 30 days of receiving your product (EcoFlow.com orders only), register your return on EcoFlow’s return page. The support team will confirm eligibility, provide an RMA number, and issue a prepaid return shipping label with packaging instructions.

• For warranty repair or replacement requests after the 30-day return window, contact the EcoFlow support team by phone, email, or through the EcoFlow app. Do not send the product back without first receiving RMA confirmation from the support team.

• The defect reporting date is determined by the earliest of your phone contact, support email, or app report date. Report any defect as soon as it is identified to protect your warranty eligibility.

Step 3:

• After EcoFlow receives your replacement request, a replacement product will be sent within 7 business days after the returned item is received. You will be notified by email with shipping details once the replacement has been dispatched.

• For products requiring repair, EcoFlow will cover the repair costs. The customer is responsible for shipping the product to the authorized repair center, while the repair center will cover the return shipping after the repair is completed.

• Replacement products or parts will inherit the remaining warranty period of the original product or receive at least 3 months of warranty, whichever period is longer.

EcoFlow Warranty Period:

• DELTA Pro / DELTA 2 / RIVER 2 Series / Power Hub / 2kWh & 5kWh LFP Battery: 5 years

• DELTA Max / Smart Home Panel / 100W Rigid Solar Panel: 3 years

• RIVER / RIVER Max / RIVER Pro / DELTA Mini / DELTA / Smart Generator (Dual Fuel): 2 years

• Wave Portable Air Conditioner / Wave Add-On Battery / Smart Generator / Solar Panels (400W/160W/110W/60W) / Cables & Chargers / Solar Tracker / Power Banks: 1 year

• 100W Flexible Solar Panel: 3 years

• R600 Series / EF-1500: 3 years