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Jardan Furniture does not provide refunds for changes of mind. Each item undergoes thorough quality control and inspection for faults before being dispatched. However, if you receive a faulty or damaged item, please contact them promptly.
Exchanges or credit notes are available for all full-priced homeware items (excluding rugs, art, beauty items, and earrings) when returned within 14 days of purchase or receiving your online order.
Returned products must be in their original condition, accompanied by the receipt and all original packaging. The right to refuse a return is reserved if the merchandise does not meet their standards.
You are required to inform Jardan Furniture in writing of any Goods or services that do not comply with the relevant warranties within 24 hours of the delivery of the respective goods or, if occurring after delivery, within the warranty period.
Floor Stock items are protected by the remaining duration of their standard structural warranty, which is calculated from the date of manufacture rather than the date of purchase.
Their products are backed by guarantees that are irremovable under the Australian Consumer Law. You might qualify to have the goods repaired or replaced in the event that they do not meet Jardan's quality and design standards.
If an inspection is necessary to identify the nature and cause of the issue, a representative will conduct it at a mutually agreeable time.
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The warranty safeguards against manufacturing defects, assuring that the products will be free from faulty workmanship in furniture subjected to regular use and maintained with care and sensibility.
1-year warranty on lights, lamps, marble, travertine, rattan, fabric, leather, and bronze products
2-year warranty on mechanisms
5-year warranty on inserts, steel, and aluminum, chairs, tables, and storage
10-year warranty on upholstered furniture
The warranty does not extend to cover wear and tear, as well as scratching, scuffing, and chipping on surfaces treated with 2pac, lacquer, and oil. Additionally, it does not cover COM (customers own material). Factors such as environmental conditions, including direct sunlight, are also excluded from warranty coverage.
Rooted in a profound connection to the Australian way of life, Jardan adopts a collaborative design and manufacturing approach, along with an enduring commitment to sustainable production. The result is a collection of inspiring and responsible furniture and lighting complemented by a curated selection of homewares. United by a shared mission, they strive to craft beautiful pieces for people's homes, all while maintaining a sustainable and responsible ethos. This authentic intention has enabled Jardan to cultivate a distinctly Australian aesthetic.
Warranty Claim Specialist
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