As of now, Barbeques Galore does not have a specific time limit for returning products that were received as faulty, not of merchantable quality, not fit for their intended purpose, or do not match the sample or description. However, these products need to be sent back promptly upon noticing the mentioned defects.
A refund, repair, or exchange may be provided at their discretion. Free or bonus items do not qualify for a refund. They bear the delivery charges only for dispatching faulty or incorrect products to customers.
If you have changed your mind, you should return the products within thirty days from the purchase date, and the cost of returning the product is your responsibility.
Barbeques Galore advises returning products that remain unopened, unused, and in their original condition and packaging. Ensure the inclusion of instruction manuals and accessories to complete the return process.
To request a refund or exchange, you must provide the original PayPal payment receipt for the goods you initially purchased. This is essential for reversing the transaction.
Rather than going to each category individually, the customer care center provides you with an all-in-one option, which means that through that page, you can navigate to the specific category you are looking for.
They are accessible on weekdays during specified hours, and you can easily reach them either by phone or email. The contact form contains your name, email, phone number, type of inquiry, order or invoice number, subject, and description details.
During the warranty process, Barbeques Galore may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period can be 1, 2, or 10 years.
12-month warranty on Nexgrill Ranger 4 Burner BBQ with Sear Zone, Arrosto Gas Portable Pizza Oven
1-year warranty on Pro Smoke Kettle On Cart
2-year warranty on Meater Plus Single Probe Thermometer
10-year comprehensive warranty on Ziegler and Brown Turbo Elite 5 Burner Build-In
For further info, Kindly Get in touch with Barbeques Galore via this email.
[email protected]350-374 Parramatta Road,
Homebush, NSW-2140,
Australia.
If you are having trouble contacting Barbeques Galore, submit a claim here.
The warranty encompasses any parts identified as having defects in workmanship and/or materials throughout the specified warranty period. It is exclusive to the original purchaser and is non-transferable. All products are assured to be free from defects in workmanship and materials from the date of purchase.
The warranty becomes null and void, and as a result, no claims of any kind will be enforceable if the product is not assembled, installed, or operated in accordance with the provided instructions, or if it has been subjected to abuse, improper treatment, neglect, or if any repairs, maintenance, or service have been conducted by an unauthorized person. Rust resulting from improper care or lack of maintenance is not covered by the warranty. The warranty does not cover products utilized for commercial purposes and does not extend to claims arising from damage caused by abrasive chemical cleaners, heat discoloration, or fat fires.
Our claim assistance covers all Barbeques Galore products, including:
| Product name |
|---|
| Pizza Ovens |
| Pellet Smokers |
| Portable BBQs |
| Kamado BBQs |
| Tongs |
| Pro Smoke Meat Claws |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Barbeques Galore logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Barbeques Galore.