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As of now, Barbeques Galore does not have a specific time limit for returning products that were received as faulty, not of merchantable quality, not fit for their intended purpose, or do not match the sample or description. However, these products need to be sent back promptly upon noticing the mentioned defects.
A refund, repair, or exchange may be provided at their discretion. Free or bonus items do not qualify for a refund. They bear the delivery charges only for dispatching faulty or incorrect products to customers.
If you have changed your mind, you should return the products within thirty days from the purchase date, and the cost of returning the product is your responsibility.
Barbeques Galore advises returning products that remain unopened, unused, and in their original condition and packaging. Ensure the inclusion of instruction manuals and accessories to complete the return process.
To request a refund or exchange, you must provide the original PayPal payment receipt for the goods you initially purchased. This is essential for reversing the transaction.
Rather than going to each category individually, the customer care center provides you with an all-in-one option, which means that through that page, you can navigate to the specific category you are looking for.
They are accessible on weekdays during specified hours, and you can easily reach them either by phone or email. The contact form contains your name, email, phone number, type of the enquiry, order or invoice number, subject, and description details.
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The warranty encompasses any parts identified as having defects in workmanship and/or materials throughout the specified warranty period. It is exclusive to the original purchaser and is non-transferable. All products are assured to be free from defects in workmanship and materials from the date of purchase.
12-month warranty on Nexgrill Ranger 4 Burner BBQ with Sear Zone, Arrosto Gas Portable Pizza Oven
1-year warranty on Pro Smoke Kettle On Cart
2-year warranty on Meater Plus Single Probe Thermometer
10-year comprehensive warranty on Ziegler and Brown Turbo Elite 5 Burner Build-In
The warranty becomes null and void, and as a result, no claims of any kind will be enforceable if the product is not assembled, installed, or operated in accordance with the provided instructions, or if it has been subjected to abuse, improper treatment, neglect, or if any repairs, maintenance, or service have been conducted by an unauthorized person. Rust resulting from improper care or lack of maintenance is not covered by the warranty. The warranty does not cover products utilized for commercial purposes and does not extend to claims arising from damage caused by abrasive chemical cleaners, heat discoloration, or fat fires.
Barbeques Galore boasts over 35 years of experience in the barbecue industry, making them the longest-standing presence in Australia. Throughout the extensive period, they have acquired invaluable knowledge about Australia's rich barbecue tradition. Their commitment to learning and enhancing their understanding of barbecuing and outdoor entertaining has become a mission. Every detail presented in a Barbeques Galore brochure, catalog, or within the confines of a Barbeques Galore store is a result of years of dedicated learning and hard work.
Warranty Claim Specialist
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