Your name, email, residential address, phone number, category, color and size of the product, type of issue that you are dealing with, and its description have to be submitted in the warranty claim form.
Furthermore, Marmot requires you to upload the files in the mentioned formats, with a total size limit of 6.9 MB and 2.3 MB for each file. The "i" icon button provides information on locating the style number.
There are two returning time periods for products purchased from Marmot. The products bought on the official website between November 13 - December 24, 2023, can be returned within seventy days from the purchase date. The fixed time limit for returning products bought before or after the mentioned dates is sixty days from the purchase.
You must return all products with the original receipt. The returning instructions, prepaid shipping, and RMA labels to be printed out are sent through email as soon as you provide your order number and billing zip code.
The processing of returns usually requires 10-14 business days from the time the package reaches the warehouse. Please note that your bank might take an additional 2-7 business days to reflect the refund on your original payment method.
The customer service department will offer you guidance on how to get the original receipt or packaging slip in case you have lost it through phone or email.
You do not need to be in a confused state as customer support is available to have your back and in many cases, they have successfully solved a lot of issues.
During the warranty process, Marmot may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
6655 Peachtree Dunwoody Road,
Atlanta, GA-30328,
USA.
If you have trouble contacting Marmot, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Marmot warrants all its products against any defects in materials and construction throughout the useful lifespan of the item. The warranty is applicable solely to the initial owner of the product.
Limited Lifetime Warranty
The limited lifetime warranty does not cover normal wear and tear, improper care, misuse, accidents, neglect, or the natural breakdown of materials over time. If a product is bought second-hand, it no longer retains the original warranty.
Established in 1974 as Marmot Mountain Works, Marmot is a company specializing in outdoor recreation clothing and sporting goods. Tom Boyce, a local resident of Grand Junction, Colorado, founded the company alongside two University of California, Santa Cruz students, David Huntley and Eric Reynolds. Their shared ambition was to craft their own mountaineering equipment. Presently headquartered in Rohnert Park, California, Marmot has a global presence and operates under the umbrella of Newell Brands.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Marmot logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Marmot.