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3 Simple Steps for Magico Warranty Claim
Step 1:
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By registering your unique serial number within the manufacturer’s digital portal, you effectively establish a permanent record of your hardware’s origin and build date, ensuring that your investment is fully recognized by the brand’s global service network.
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While the registration process helps the technical team maintain your hardware history, you must also preserve a digital copy of your original sales invoice from an authorized Magico dealer to verify the commencement of your protection.
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Formally documenting your hardware in the manufacturer's database is a necessity for the engineering department to verify your specific driver version and ensure you are notified of any relevant performance updates or technical bulletins.
Step 2:
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Before requesting a formal technical review, isolate the potential failure by testing the speaker with a secondary high-quality amplifier to confirm the issue is internal and not caused by a faulty source or signal "clipping."
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Capture high-fidelity evidence of the malfunction, such as a video recording of unintended mechanical vibration or clear photography of any physical irregularities on the Nano-Tec drivers or the aluminum skin.
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Compiling these diagnostic logs into a structured summary allows the factory specialists to perform a remote triage, identifying if the issue is a simple terminal adjustment or if a specialized driver replacement is required for your specific model.
Step 3:
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To begin a formal hardware review, visit the official Contact page on the website to submit a technical inquiry detailing your model's serial number and behavior.
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For more direct technical correspondence regarding repairs or genuine replacement parts, you can reach the specialized customer service team in California by sending your diagnostic evidence and proof of purchase to support mail.
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Once your inquiry is triaged, follow the specific instructions regarding the coordination of a hardware inspection through your local authorized distributor or the logistics for a factory-level repair.
Magico Warranty Period:
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Magico, LLC provides a 5-year limited warranty for their loudspeakers from the date of purchase.
Magico Contact Information:
Contact Address
3170 Corporate Place, Hayward, CA 94545, USA
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Magico warranty hassle-free.
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What is covered under the Magico Warranty?
Eligible for Coverage: The Magico Quality Guarantee
- Acoustic Transducer Integrity: Coverage for manufacturing defects in the proprietary Nano-Tec woofers and Beryllium tweeters under normal listening conditions.
- Aluminum Enclosure Craftsmanship: Protection for the structural integrity of the aerospace-grade aluminum cabinets, covering factory-related finish flaws or joint separation.
- Crossover & Internal Wiring: Protection for the high-grade electrical components and internal oxygen-free cabling identified as defective at the factory.
- Tension-Rod Assembly: Guarantee for the functional performance of the internal structural bracing system against premature material failure.
- Hardware & Terminals: Coverage for the heavy-duty binding posts and terminal plates against manufacturing-related mechanical flaws.
What is NOT covered under the Magico Warranty?
Exclusions: Protection Limitations
- Overpowering & Clipping: Protection does not cover thermal damage or "burnt" voice coils caused by driving the speakers with distorted signals or excessive amplifier power.
- Aesthetic & Physical Wear: The guarantee excludes cosmetic issues such as scratches, fading of anodized finishes, or damage caused by external impact or improper cleaning.
- Environmental Exposure: Coverage is void for failures caused by exposure to excessive moisture, extreme temperatures, or placement in non-ventilated areas.
- Unauthorized Modification: Any warranty is void if the internal crossover has been tampered with or if the cabinet has been opened by a non-authorized technician.
- Natural Aging: Protection does not extend to the cosmetic deterioration of materials or the natural stabilization of the suspension system over time.
- Non-Transferable Rights: Standard manufacturer guarantees are redeemable only by the original retail purchaser through an authorized Magico channel.
Products of Magico:
Our complete claim assistance covers all Magico products, including:
| Product name |
|---|
| M Series |
| M2 |
| M3 |
| M6 |
| M7 |
| M9 |
| S Series |
| S2 |
| S3 |
| S5 |
| S7 |
| SCC |
| SSub |
| A Series |
| A1 |
| A3 |
| A5 |
| ACC |
| ASub |
| Titan |
| Titan 15 |
| Accessories |
| MPod |
| MXO |
| MRack |
| QPod |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Magico logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Magico.