Step 1:

  • By registering your unique serial number within the manufacturer’s digital portal, you effectively establish a permanent record of your hardware’s origin and build date, ensuring that your investment is fully recognized by the brand’s global service network.

  • Formally documenting your hardware in the manufacturer's database is a necessity for the engineering department to verify your specific production version and ensure you are notified of any relevant performance updates or technical bulletins.

  • Validating your purchase through this formal registry ensures that your hardware is correctly categorized within the international service database, facilitating a smoother transition should the equipment change ownership in the future.

Step 2:

  • Prior to initiating a support request, perform a "System Reset" or check for the latest firmware updates via the device interface to determine if the performance anomaly is a software-related glitch or a mechanical defect.

  • Capture high-fidelity evidence of the malfunction, such as a video recording of unintended digital noise or clear photography of any physical irregularities on the speaker drivers or the high-gloss cabinet finish.

  • Compiling these diagnostic logs into a structured summary allows the technical team to bypass basic troubleshooting and move directly to a specialized evaluation of the internal DSP boards or power supply modules.

Step 3:

  • To begin a formal hardware review, you should first engage with the authorized dealer from whom the product was originally purchased to discuss your technical concerns.

  • A representative will discuss your specific performance observations and, if a physical inspection is deemed necessary, will provide the mandatory authorization references required for a service center to accept the unit.

  • Once your inquiry is triaged, follow the provided instructions regarding specialized packing and transport to ensure the equipment reaches a certified technician in its original factory condition.

Meridian Warranty Period:

  • Every graded product comes with a 3 year warranty as standard (this can be extended to 5 years upon product registration).

Meridian Contact Information:

Phone Number

USA:
(404) 344-7111

Other Countries

Contact Address

11 Latham Road, Huntingdon, PE29 6YE

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What is covered under the Meridian Warranty?

Eligible for Coverage: The Meridian Quality Guarantee

  • DSP Speaker Integrity: Comprehensive coverage for defects in materials and workmanship for the drivers and internal amplification of digital active loudspeakers.
  • Digital Electronics: Protection for surround controllers, streamers, and DACs against manufacturing-related hardware failures.
  • Graded Product Assurance: Specialized protection for pre-owned products that have passed rigorous mechanical and sonic testing.
  • Refurbishment Standards: Guarantee that serviced or graded units are updated to appropriate firmware and fitted with replacement parts for any defective modules.
  • EEA Transferability: The ability to transfer the remaining coverage to subsequent owners, ensuring long-term value for the original investment.

What is NOT covered under the Meridian Warranty?

Exclusions: Protection Limitations

  • Consumable Wear: Protection does not apply to the natural deterioration of parts meant to be depleted with use, such as batteries or internal hard disk drives.
  • Counterfeit Products: The guarantee is void for any fake products; the manufacturer reserves the right to retain and not return any counterfeit units received for service.
  • Improper Connection: Coverage is excluded for damage caused by incorrect installation, packing, or the use of faulty and unsuitable ancillary equipment.
  • Environmental & External Damage: Protection does not cover damage from accidents, lightning, water, fire, or public disturbances beyond the manufacturer's control.
  • Unauthorized Tampering: Any warranty is void if repairs or modifications have been executed by an unauthorized person or if the serial number has been made illegible.
  • Registration Requirements: Failure to properly complete the online enrollment or provide a valid proof of purchase may limit the available service options.

Products of Meridian:

Our complete claim assistance covers all Meridian products, including:

Product name
Streaming Speakers
Loudspeakers
Zone Controllers
Streaming Devices
Power Amplifiers
Surround Sound Systems
Accessories

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Meridian logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Meridian.