3 Simple Steps for Eclipse Shutters Warranty Claim

Step 1:

  • To secure the long-term protection for your frames and panels, you should navigate to the Warranty Registration portal to link your unique installation details to your owner profile.

  • Formally documenting your purchase through this online registry is a necessity to ensure the property owner is officially entitled to the manufacturer's Polyresin 3  guarantee.

  • Completing this digital enrollment within the required timeframe after installation ensures that your specific product configuration is recorded in the factory database for future service needs.

Step 2:

  • Prior to initiating a support request, verify that the issue is not related to normal atmospheric dirt or surface stains, which can typically be resolved through the recommended soap-and-water cleaning protocol.

  • Capture high-fidelity evidence of the malfunction, such as clear photography of any blistering, peeling, or corroding, and ensure you have a brief written description of the defect ready.

  • Compiling these diagnostic logs into a structured summary allows for a faster evaluation by the dealer or distributor to determine the necessary steps for a material or hardware restoration.

Step 3:

  • To begin a formal hardware review, you should first notify your original Dealer or Distributor in writing to initiate a support inquiry regarding the observed defect.

  • For general assistance or to find a local service partner, visit the official Contact Us page on the website to engage with a customer service representative.

  • Once your claim is triaged, follow the specific instructions regarding the transportation of the shutters to the specialized plant or fabricator for authorized repair or replacement.

Eclipse Shutters Warranty Period:

  • Eclipse Shutters typically feature a 25-year warranty against defects in materials, covering blistering, peeling, flaking, corroding, and fading of the shutter frame or panel members from the date of installation.

How to claim Eclipse Shutters Warranty

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Eclipse Shutters Contact Information:

Email Support

info@eclipseshutters.com

Phone Number

1-877-874-8877

Contact Address

1750 Satellite Boulevard
Suite 100
Buford, GA 30518

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What is covered under the Eclipse Shutters Warranty?

Eligible for Coverage: The Eclipse Quality Guarantee

  • Polyresin 3® Framework: Comprehensive protection against blistering, peeling, flaking, corroding, and fading of the shutter frame and panel members.
  • Operational Hardware: Specialized coverage ensuring that all hardware components remain in good operational condition under normal use.
  • Material Integrity: Guarantee against structural defects in materials that occur under normal use and periodic maintenance.
  • Substitute Parts: In cases where an exact replacement is discontinued, the manufacturer reserves the right to substitute parts of equal quality to restore functionality.
  • Internal Use Protection: Coverage is specifically tailored for products used strictly for their intended purpose as internal window treatments.

What is NOT covered under the Eclipse Shutters Warranty?

Exclusions: Protection Limitations

  • Atmospheric Accumulation: Protection does not cover the accumulation of surface dirt, stains, or air pollutants which are considered normal occurrences.
  • Maintenance Neglect: The guarantee is void if defects occur due to unreasonable use, improper application, or failure to perform basic cleaning with mild soap and water.
  • Structural Settlement: Coverage excludes any damage caused by the settlement or structural defects of the building in which the shutters are installed.
  • Acts of God & External Factors: Protection does not cover damage from wind, hail, lightning, accidents, or exposure to harmful organic solvents and chlorine-based cleaners.
  • Improper Installation: Damage resulting from incorrect handling or installation by unauthorized parties is strictly excluded from the warranty.
  • Non-Standard Specifications: Shutters made without divider rails that exceed specific width or height limits are not warranted by the manufacturer.

Products of Eclipse Shutters:

Our complete claim assistance covers all Eclipse Shutters products, including:

Product name
Plantation Shutters
Bi-Fold Track Systems
Bypass Track Systems
Specialty Shape Shutters
French Door Cut-Out Shutters

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Eclipse Shutters logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Eclipse Shutters.