3 Simple Steps for Wilson Audio Warranty Claim

Step 1:

  • To qualify for an extension from the standard 90-day coverage to a full five-year term, you must submit the official Warranty Registration Form found on their website within 30 days of product delivery.

  • Validating your purchase through this formal registry is a necessity to confirm that the unit was professionally installed by an authorized dealer, a requirement that anchors your eligibility for long-term factory support and parts-and-labor coverage.

Step 2:

  • Before requesting a formal technical review, isolate the potential failure by testing the speaker with a secondary high-quality amplifier to confirm the issue is internal and not caused by a faulty source or signal "clipping."

  • Capture high-fidelity evidence of the malfunction, such as a video recording of unintended mechanical vibration or clear photography of any physical irregularities on the drivers or the specialized painted finish.

  • Compiling these diagnostic logs into a structured written description of the defect allows the factory specialists to perform a remote triage, identifying if the issue can be repaired on-site by a technician or if a factory-level rectification is required.

Step 3:

  • To begin a formal hardware review, you should first contact the authorized Wilson Audio dealer who sold and installed the product to discuss your concerns and arrange for a professional inspection.

  • If the dealer determines the unit cannot be serviced in the field, they will interface with the Provo facility to obtain a Return Authorization before any equipment is transported for factory repair.

  • Once your inquiry is triaged and authorized, follow the specific packing instructions provided by your dealer; while the purchaser covers the inbound transit to Wilson Audio, the manufacturer will handle the return shipping logistics to restore your system to peak performance.

Wilson Audio Warranty Period:

  • Wilson Audio loudspeakers come with a 5-year warranty, which requires registration within 30 days of receipt to be valid, otherwise, it defaults to a 90-day warranty.

How to claim Wilson Audio Warranty

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Wilson Audio Contact Information:

Email Support

bill@wilsonaudio.com

Phone Number

(801) 377-2233

Contact Address

2233 Mountain Vista Lane
Provo, Utah 84606 USA

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What is covered under the Wilson Audio Warranty?

Eligible for Coverage: The Wilson Audio Quality Guarantee

  • Manufacturing Integrity: Coverage for defects in materials and workmanship for all electronics and loudspeaker components under normal and intended use.
  • Professional Installation Support: Guaranteed access to parts and labor without charge for units installed by an authorized dealer and registered within the 30-day window.
  • Field Repair Services: Most hardware issues are eligible for on-site resolution by authorized dealer technicians to minimize system downtime.
  • Demonstration Equipment: Specialized 5-year protection for dealer-owned demo units, ensuring performance standards are met even for showroom floor models.
  • Certified Pre-Owned Extension: Potential for warranty transfer to subsequent owners if the product is purchased from and certified by an authorized Wilson Audio dealer.

What is NOT covered under the Wilson Audio Warranty?

Exclusions: Protection Limitations

  • Registration Deadlines: Failure to return the registration form within 30 days of delivery limits the protection period to 90 days only.
  • Unauthorized Installation: Coverage is restricted to 90 days if the product was not professionally installed by an authorized dealer as specified in the manual.
  • Misuse & Neglect: The guarantee is void if the product has been abused, handled contrary to the owner’s manual, or damaged by accident or during transport.
  • Third-Party Tampering: Protection is inapplicable if service or repair attempts have been performed by anyone other than an authorized Wilson Audio technician.
  • Design & Price Modifications: The manufacturer reserves the right to change specifications or designs without obligation to previous purchasers or notification to any person.
  • Non-Transferable Baseline: Unless certified by an authorized dealer, the limited warranty is for the sole benefit of the original purchaser and cannot be transferred.

Products of Wilson Audio:

Our complete claim assistance covers all Wilson Audio products, including:

Product name
Floor Standing
Bookshelf/Surface Mount
Center Channel
Subwoofers
Equipment Isolation

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Wilson Audio logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Wilson Audio.