3 Simple Steps for LyxPro Warranty Claim

Step 1:

• Confirm your product was purchased as brand new from an authorized LyxPro retailer. This warranty applies to the original consumer purchaser only, is non-transferable, and is valid only in the country where the product was originally purchased.

• Verify your product is within the applicable warranty period. All LyxPro products carry a 1-year warranty from the date of retail purchase; LyxPro cables carry a 5-year warranty from the date of retail purchase.

• Ensure your product has not been damaged by accident, abuse, misuse, flood, fire, earthquake, or other external causes, and has not been modified or tampered with without written permission from the company. Consumable parts such as batteries, fuses, and bulbs, as well as cosmetic damage, are also excluded.

Step 2:

• Visit the LyxPro website to access the Support Center and warranty information. While formal product registration is not required to activate your warranty, the company may require additional documents or compliance with registration requirements before providing warranty service; contact customer service for details.

• Retain your original bill of sale or receipted invoice showing the purchase date in a safe place for the full duration of your warranty period. This proof of purchase is mandatory and must be presented to LyxPro or its authorized service provider when requesting warranty service.

• Keep all original packaging, accessories, and documentation together with your product, as these may be required when returning the product for warranty service.

Step 3:

• Contact LyxPro Customer Service by email or phone to initiate your warranty claim. Provide your proof of purchase, product details, and a description of the defect; the team will advise on problem determination and the appropriate service procedure before any product is returned.

• Pack your product securely and ship it to the LyxPro Return Facility at the address provided by the support team. Shipping expenses to the return facility are not covered by the warranty and must be paid by the consumer; the consumer also bears all risk of loss or damage to the product until it is delivered to the facility.

• Once received and inspected, LyxPro will, at its sole discretion, repair the product at no charge using new or refurbished parts, exchange it for a new or functionally equivalent unit, or refund the purchase price replacement products carry the warranty for the remainder of the original warranty period or 90 days from the date of replacement or repair, whichever provides longer protection; refunds are only available if the original product is returned.

LyxPro Warranty Period:

• All LyxPro Products: 1 year from the date of retail purchase

• LyxPro Cables: 5 years from the date of retail purchase

• Replaced/Repaired Products: Remainder of original warranty period or 90 days from date of repair/replacement, whichever is longer

• Warranty is non-transferable valid for original consumer purchaser only

• Valid only in the country where the product was originally purchased