3 Simple Steps for Galaxy Audio Warranty Claim

Step 1:

• Confirm your Galaxy Audio product was purchased from an authorized dealer and check the warranty period. Coverage ranges from 5 years, 3 years, 1 year, or 90 days depending on the product.

• Ensure the product’s serial number is intact and not altered or removed. The warranty is only valid within the United States and not handled by unauthorized service centers.

• Damage caused by accidents, misuse, neglect, failure to follow the manual, or unauthorized repairs is not covered. Exterior damage after delivery or shipping damage during return is also excluded.

Step 2:

• Visit the Galaxy Audio website to complete your product registration registration helps the service team verify your warranty status and process any future repair or return request faster.

• Keep your original proof of purchase in a safe place proof of purchase may be required to verify warranty status when contacting Galaxy Audio's Service Department for repair or return.

• Familiarize yourself with the Galaxy Audio Support and FAQ pages on the website before submitting a claim many common technical questions can be resolved quickly through troubleshooting guidance without needing to send your product in.

Step 3:

• Before sending anything in, you must obtain a Return Authorization (RA) number from Galaxy Audio contact the Service Department by phone or visit the Galaxy Audio support website to request an RMA; no returns will be accepted without prior authorization.

• Once your RA number is issued, pack your product securely and ship it to the Galaxy Audio Service Department the customer is responsible for inbound shipping costs; freight charges will not be reimbursed; Galaxy Audio will cover return shipping on all products repaired under warranty.

• Upon receipt, Galaxy Audio's policy is to repair and return the defective product if the item is deemed un-repairable by the Galaxy Audio technician, it may be replaced at no charge; out-of-warranty repairs are available at $60 per hour ($30 minimum) plus parts, with the customer responsible for all shipping costs.

Galaxy Audio Warranty Period:

• Connect-It Series Cables, Connectors & Adaptors: 5 years

• Hot Spot Series, Micro Spot Series, Any Spot Wireless Systems (monitors, mics, tour guide, camera kits, speaker systems), Traveler Portable PA Systems & components, Line Array Series, Core Series, Checkmate SPL Meters, Cyclone Rack Cases, Cricket Polarity Test Set, Jacks in the Box Series: 3 years

• Traveler Player Options: 1 year

• Traveler Batteries: 90 days