• 23 Aug, 2023

Should you be in pursuit of the best approach to claim your Lorex warranty, look no further!

3 Simple Steps for Lorex Warranty Claim:

Step 1:

  • The return process of Lorex is straightforward and simple, as you can search for your products here by entering your order number and email address. Then select the items you want to return, confirm, and get the print to ship the product.

  • Finally, ship the product you want to return in its original packaging (packaging in which purchased the product) with the invoices and printed label attached. Note that you are only responsible for the return shipping fee.

  • Before proceeding further with the warranty claim, make sure that your products are unused and in their original packaging to eliminate any reduction from the refund.

Step 2:

  • For the purchase made from their site, you can return the products within 30 days of delivery. However, some conditions are applied to certain products. Refer them before you begin the process on their site.

  • The noteworthy point is that the money-back guarantee is applied for the products purchased directly at the Lorex site, and not from other retailers. However, your rights against the defective or damaged products will be protected.

  • Upon receiving the products, the Lorex guarantees a refund within 14 days to your card such as PayPal, Visa, or CapitalOne, to name a few, with which you made the original purchase. The original shipping charges are non-refundable.

Step 3:

  • You can effortlessly initiate a claim by getting in touch with us through either email or phone. The majority of claims are swiftly processed, often taking just a matter of minutes.

  • Upon approval, Extend will furnish you with a unique promo code that can be used with us to obtain a replacement product.

Phone Number

+1 888 425 6739

Mon-Sat: 10:00 a.m. - 9:00 p.m. EST

Contact Address

22941 S Wilmington Ave Carson,
California 90745,
United States

What is covered under the Lorex Warranty?

Lorex promises satisfaction with all of the products they sell. You can return any damaged product as long as it is not abused or damaged by your negligence and misuse. The products must be in original packaging. Lorex holds no responsibility for any damages or loss during the shipment.

  • 1–Year Warranty — For all appliances

  • 6–Months Warranty — For moving parts of Pan-Tilt-Zoom Cameras

  • 90 Days Warranty — For Components, Accessories, and Consumables.

  • 30–Days return policy

  • 14– Days refund policy

What is NOT covered under the Lorex Warranty?

Lorex maintains a clear stance that it holds no responsibility for any potential damage, loss, or theft related to the product or to its use for any mental and physical repercussions. The products sent without the label and the original packaging are not eligible for the warranty claim.

About Lorex

For over 25 years, the Lorex has remained at the forefront of the security camera industry, by offering the most reliable and user-friendly security systems. Lorex uses cutting-edge technology that makes the products weather-proof, vandal-resistant, and guarantees high-quality recording, and extended-range night visibility. Their legacy has been built up by their commitment to providing top-quality security products, ease of installation, and affordable pricing. They have satisfied millions of customers across the world.

Products of Lorex

Security Cameras Security Recorders Wired & Wireless Security Cameras Accessories

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

  • One-Click
    Claim Process

    Sign-Up today to get hassle-free claim assistance with our Home Plan, with support for up to 20 products.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Lorex logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Lorex.