• Claim Your Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free Lorex warranty claim assistance in one click!

3 Simple Steps for Lorex Warranty Claim:

Step 1:

  • To access any form of service, purchasers are required to register their product online via the official website and activate the warranty within their Lorex account.

  • If the product necessitates service within the scope of this warranty, you are obligated to furnish Lorex with proof of purchase, which should include the original dated bill of sale, receipt, or invoice, along with the product registration details.

Step 2:

  • The return process of Lorex is straightforward and simple, as you can search for your products here by entering your order number and email address. Then select the items you want to return, confirm, and get the print to ship the product.

  • Finally, ship the product you want to return in its original packaging (packaging in which purchased the product) with the invoices and printed label attached. Note that you are only responsible for the return shipping fee.

  • Before proceeding further with the warranty claim, make sure that your products are unused and in their original packaging to eliminate any reduction from the refund.

Step 3:

  • For the purchase made from their site, you can return the products within 30 days of delivery. However, some conditions are applied to certain products. Refer them before you begin the process on their site.

    The noteworthy point is that the money-back guarantee is applied for the products purchased directly at the Lorex site, and not from other retailers. However, your rights against the defective or damaged products will be protected.

    Upon receiving the products, the Lorex guarantees a refund within 14 days to your card such as PayPal, Visa, or CapitalOne, to name a few, with which you made the original purchase. The original shipping charges are non-refundable.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Phone Number


Mon-Fri: 10am - 9pm(EST)

Contact Address

22941 S Wilmington Ave Carson,
United States.

Useful Links:

What is covered under the Lorex Warranty?

Lorex promises satisfaction with all of the products they sell. You can return any damaged product as long as it is not abused or damaged by your negligence and misuse. The products must be in original packaging. Lorex holds no responsibility for any damages or loss during the shipment.

  • 1–Year Warranty — For all appliances

  • 6–Months Warranty — For moving parts of Pan-Tilt-Zoom Cameras

  • 90 Days Warranty — For Components, Accessories, and Consumables.

What is NOT covered under the Lorex Warranty?

Lorex maintains a clear stance that it holds no responsibility for any potential damage, loss, or theft related to the product or to its use for any mental and physical repercussions. The products sent without the label and the original packaging are not eligible for the warranty claim.

About Lorex

For more than 25 years, Lorex has maintained its leadership in the security camera industry, providing the most dependable and user-friendly security systems. Lorex employs state-of-the-art technology to ensure its products are weather-proof, vandal-resistant, and capable of delivering high-quality recordings with extended-range night visibility. Their reputation is founded on their dedication to offering top-tier security solutions, effortless installation, and competitive pricing. With millions of satisfied customers worldwide, Lorex has established a lasting legacy in the field.

Products of Lorex

Thermal Monocular Cameras Smart Doorbells Security Cameras Hard Drives Junction Boxes

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Lorex logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Lorex.